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Kudos0

Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Our website (crik-sync.com) is being labeled as DANGEROUS by Norton.  BIG ISSUE!  COSTING US MONEY!!!!

Users who want to do a trial of our software go to this website to access and download installation software for our app.  When they see the DANGEROUS WEBSITE warning, they just go somewhere else, costing us lots of money.

NEED THIS FIXED ASAP PLEASE.

<rhetorical>Does Norton reimburse us for lost revenue?</rhetorical>

Replies

Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Did you check the detailed report?

https://safeweb.norton.com/report/show?url=http%3A%2F%2Fcrik-sync.com%2F...

It shows Drive by download. Have you checked into this and or cleaned it?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Hello sallemann1

Have you signed up with Safe Web? I will need the html file for your website so it can be verified and then re-evaluated. Once I get that information, I can submit it to the Safe Web Team. In case you haven't signed up yet, here is the link for Safe Web.

Please follow instructions on this site for Safe Web Site problems.

http://safeweb.norton.com/help/site_owners

Here is a link about what was found on your website.

https://www.symantec.com/security_response/attacksignatures/detail.jsp?asid=24312

Please also let me know when you have cleaned up the website. I'm sorry it's costing you money, but you don't want your customers to get malware from your website.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Thanks for your response.

Yes, I did check the detailed report.  I don't really know what a "drive by download" means.  Users go to this site to download installation software for our app, but they have to click a button to download it, after entering lots of info about themselves.  It's not like any software is automatically downloaded from the site.

I submitted a "false positive" report.

Not sure what to do next.  

Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Thanks for your help.  I did sign up for Safe Web and tried to verify ownership, but the two methods given did not succeed.  I tried chatting with Support but they couldn't help.

The website is an ASP.net website with security.  If a user is not currently logged in, the default page and root folder cannot be accessed at all.  I suspect this is what is causing verification to fail.  I was looking for a different way to verify ownership... for example by adding a CNAME record in our DNS Zone file... but I couldn't find any info on this sort of thing.

Not sure how to go about verifying ownership in this situation.  What do others do when faced with this sort of thing?

Thanks again for your help.

Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Our website has been reevaluated and is no longer showing as Dangerous!

Still haven't been able to verify ownership, but I'm not so concerned about that.

Thanks for everything to all who responded!

Kudos0

Re: Our website is labeled as DANGEROUS by Norton! What the heck?!?!

Hello

If your site has been re-evaluated automatically, then I guess you don't have to register or you had been verified previously. Good Luck with your site.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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