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Kudos0

Parallel Lines Updater virus

Norton catches Trojan.Gen.2 when I try to uninstall a program named "Internet updater" that, according to Windows 8 is from Parallel Lines Development, LLC.  The program will not uninstall from the computer (nothing happens when you try to unintall, other than Norton catching the Trojan.Gen.2 attack).  Does Norton 360 Multi Device not have ad-ware deletion? 

Replies

Kudos0

Re: Parallel Lines Updater virus

Hello NMPCer

If a full scan has not removed this malware, then I would suggest  that you visit one of the free malware removal sites which you can find here.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Parallel Lines Updater virus

Adware can come under the classification of PUP,  Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.

Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.

Best to use floplot's advice for the free malware removal sites.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Parallel Lines Updater virus

This particular issue is definitely not harmless as it keeps indicating the Trojan.  But, I used the link floplot sent and installed Reason-Core and it was able to delete the program when Windows could not.  Thanks!

Kudos0

Re: Parallel Lines Updater virus

Hello NMPCer 

Which site did you go to? Could you please mark the post which gave you the solution since your issue seems to be fixed now? Doing so will help others who may have a similar problem.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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