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Kudos0

Password Manager mobile unlock stopped working

Hi, 

samsung_SM-G390F (XCover 4), Android 9. Mobile unlock *did work in 2018*, does not work now. Browser Chrome or Firefox sends request to mobile, which does not arrive. I reviewed settings, refreshed apps on mobile.

Could support for this phone be dropped?

Microsoft Authentication app works with mobile.
 

Replies

Kudos0

Re: Password Manager mobile unlock stopped working

You say it worked in 2018. When was the last time you tried to use the feature? 

Did you get the Android update to ver 9 since you last used Mobile Unlock?

Have you kept your version of Norton Password Manager up to date on your mobile device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Password Manager mobile unlock stopped working

> You say it worked in 2018. When was the last time you tried to use the feature? 

A tried it several times this month, as well as earlier.

> Did you get the Android update to ver 9 since you last used Mobile Unlock?

No, I tried it both before and after update of Android.

> Have you kept your version of Norton Password Manager up to date on your mobile device?

Yes, last refresh 2019-08-13. It is on automatic refresh

Kudos0

Re: Password Manager mobile unlock stopped working

From your PC, open your Norton Password Manager,NPM, vault in your browser and go to the settings for the Mobile Unlock. Remove your mobile device from the settings and then log out of your vault and restart your computer. Also restart your mobile device.

Now, open the NPM vault on your mobile device, then go back to the NPM settings in your browser on the PC. Set up your mobile device again in the NPM settings. Log out of your PC and restart it again. Also restart your mobile device.

Test again to see if things are working correctly now.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Password Manager mobile unlock stopped working

Many thanks!

It now works with Chrome.
I'll try to tweak it also with Firefox.

Kudos0

Re: Password Manager mobile unlock stopped working

Good news. Let us know how it goes with FF.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Password Manager mobile unlock stopped working

With FF I struggled a lot. When I open the NPM vault I do not see the settings icon.
Once before I happened to see it, so the Settings presence/absence seems depend on something, which I cannot find.

Could you describe the process to be used when Mobile unlock is set up on Chrome and I want to set up mobile unlock on FF?

Kudos0

Re: Password Manager mobile unlock stopped working

AFAIK  The setup of Mobile Unlock from one browser should follow over to other browsers.

But you can check in Firefox to make sure. To get to the same page to find the settings you see with Chrome, after logging into your vault in FF, click on the NPM icon again and click on the Vault link at the bottom left of the NPM window.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Password Manager mobile unlock stopped working

I have succeeded in  restoring the vault's Settings icon by unchecking the checkbox for opening the NPM vault at the startup of the FF. However, the mobile unlock is still not working.


Another observation: I have seen unlock notifications during (or at the end of) the restarting process of the mobile's android, at a time when the PC was swittched off,    

I'll continue with reinstalling all the PC and mobile software components before trying again the mobile unlock. 

Kudos0

Re: Password Manager mobile unlock stopped working

Another observation: I have seen unlock notifications during (or at the end of) the restarting process of the mobile's android, at a time when the PC was swittched off, 

This can happen if you tried accessing your vault on the PC while the mobile device is turned off. The notification will be waiting for the next time the mobile is started up.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Password Manager mobile unlock stopped working

Uninstalled FF, started fresh, but no success.
I'mgoing to  disable Mobile Unlock with FF for the near future.
Thanks for the help.