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Kudos0

Password manager is so broken

Things just keep getting worse. There are so many web sites now that do not recognize the auto fill it is getting to the point that the so called password manager is more trouble than it's worth. Sometimes I can fool the sign in by just erasing the last letter or digit and refilling it. That's if I remember the password. If not I have to go into the vault and look it up. That's called worthless. Then there are the many times when I can't open the vault at all. Like just now. Tried clicking on the vault in the toolbar. Nothing. Tried going directly into the Norton Security Online app and opening the vault from the online security tab. Still nothing. Tried going into the Norton website and signing into my account. No effect. Opened up my account setting to enter my vault online. Got signed in and could see all my vault passwords. Still nothing, The vault does not respond online nor can I open the vault in the toolbar. Clicked on the toolbar options tab and clicked on "open password manager settings" . It then tells me my vault isn't open and please sign in. Finally the toolbar vault opens and I get sign ins. I did try and open that setting tab before I did the 15 minute song and dance and it wouldn't open.  I have uninstalled and re-installed many times. This thing is just a total PITA and is getting worse with every passing week. I can't believe I'm the only one with these problems . I see lots of folks having sign in problems. Internet Explorer 11.847, Windows 10x64

Replies

Kudos0

Re: Password manager is so broken

Hello atomicat

Welcome to the Norton Community Forum

There are many who have tried other Password Managers. instead of using Norton Password Manager. They still use their Norton product also.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos1 Stats

Re: Password manager is so broken

All: The actuality is that Norton cannot duplicate the issue. There are several threads on the forums discussing different issues with PWM on different browsers and operating systems. Nothing regarding the possibility of fixing the issue has been posted other than Microsoft will or may already have released a patch for Edge. Some users report that Edge and Chrome don't have issues with PWM, others report it a total mess. IE11 has a workaround which doesn't correct the issue when the next daily boot happens. Hoping this gets some real attention and soon.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Password manager is so broken

@atomicat

Have you posted on the Comcast Forum with atomheart411 as your user name?  If so I will post on the Comcast Forums as your post concerns Comcast's Norton Security Online and there may be other NSO users who are experiencing similar problems.

If you respond here and tell us you are in fact NOT the same user, I will copy the reply from Comcast here - just so you have the same information.

Kudos0

Re: Password manager is so broken

Decided to go ahead and post a link to my reply on the Comcast Forum in case anyone is interested in following automicat's  post and also because there are additional problems with auto-fill mentioned in the Comcast post:

https://forums.xfinity.com/t5/Anti-Virus-Software-Internet-Security/NSO-...

This link should be available (read-only) to everyone.

Kudos0

Re: Password manager is so broken

Yeah, that was me. I posted again there this morning after trying some suggestions. You can go there and read the suggestions. Here's what I wrote:

Tried this all this morning. Interesting. Reminded me of yet another anomaly that shows up intermittently. I followed your procedure and from a restart it was fine. Permanent fix? We'll see. But since you did mention your doubt about it surviving a cold boot I tried that. I went to the toolbar vault tab as per my usual approach. When I clicked on it I got a tiny little dialogue box saying "restart needed". Pretty curious since I had just started the computer! So I went to the Norton Security Online main program but rather than sign in at the top I went to the Online Security tab at the bottom and opened it to access the password vault tab and sign in from there. It worked perfectly. In fact it did not ask for two sign ins like it typically does these days, one for the online vault and one for the local vault. Just a sign in for the local vault.

            As for the auto fill of passwords I just want to say that I had started to uncheck the auto-submit because it would in some cases create and loop of filling, rejecting, filling, rejecting, until I told the vault to ignore the page so that I could manually fill in. Credit card websites seem particularly bad. Ironically auto submit on the Xfinity website consistently yields an "unable to locate web page" screen. T- Mobile completely rejects but stays still long enough for me to try my erase the last digit trick. It erases it but the cursor jumps to the beginning of the phone number, which is still there but seemingly unseen. I jump back to the end and fill in the last digit but from the beginning of my erasing one number trick it has erased the entire password as well. Ebay rejects the sign in and flips quickly through some help page that must ask for my email address, I'm not sure it goes so fast, which must also be auto filled and submitted because then I end up on a page that says "An eBay account with this email already exists". Capital One completely ignores the auto fill, nothing is submitted. If I hit the sign in tab it asks me to fill in the fields that are sitting there filled in. Chase is a total hit and miss affair. Sometimes it works, sometimes it's just like Capital One.

        Anyway, you get the idea. By the way. all of that I went through after making sure the auto submit was checked. Thanks

Kudos0

Re: Password manager is so broken

With all of these issues, why not just LastPass either free version or Premium? Seems to me that this would save a lot of headaches.

Kudos0

Re: Password manager is so broken

Just looked at LastPass. Do you have experience with it? No auto submit problems? What are the limitations to the free version? I can't seem to find that info. There must be something different or is the free actually a free trial? Thanks.

Kudos0

Re: Password manager is so broken

Of course now I found that last bit. At the bottom of the page....

https://lastpass.com/premium/payment

Kudos0

Re: Password manager is so broken

Kudos0

Re: Password manager is so broken

Well I will certainly think about this. But I would still be using Norton Online Security though it does make me wonder why. Is all this just glitches brought on by the redesign of the system? Comcast gives it's customers this as a freebie. Of course anything coming from those folks needs to be seriously considered. Should I be migrating completely out of this security ecosystem? To what? I swear the internet has become the nastiest neighborhood I visit. Spent all day trying to fix other problems. I miss analog.

Kudos0

Re: Password manager is so broken

Stick with Norton for your internet security (i.e. malware and ransomware) but I personally don't bother with the password manager. For years I've used LastPass primarily because Steve Gibson, a security guru, swears by it. Two years ago I bought the premium version in order to have it on my phone as well and I'm very happy with it. If you're on a pc rather than a Mac (like I am) and don't want to go with Norton, I would recommend Webroot Security (don't go with the Complete since their password manager is wonky as well... they're currently trying to fix it... it's an older version of LastPass). Webroot is very light on your system being cloud based and scans incredibly fast. According to AV-Test and AV-Comparatives, Norton is one of the best security suites you can get today and being a freebie from Comcast I'd stick with it unless it is slowing down your system.

Kudos0

Re: Password manager is so broken

atomicat:

Well I will certainly think about this. But I would still be using Norton Online Security though it does make me wonder why. 

Why not have an alternate password manager setup....just in case.   

KeePass is my daily rider + Enpass setup....just in case.  

Just saying.  

Kudos0

Re: Password manager is so broken

Yeah. Clearly we need to keep upping our security game. The bad guys are working over time. Norton Security Suite has been really good. I've not had a single bad incursion in many years. And with the extra tools they make available even if you do most probably you'll get rid of it. I figure that the arms race for online security is so intense that every website is pushing the envelope and pushing out counter measures regardless of consequences unintended. I have so much that I do on line and on my home network that I will tend to be in denial about creeping problems like this because I don't want to be distracted. I must say this forum has reinvigorated my faith in forums being useful and responsive. Thank you.

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