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Kudos0

Patches

I was reminded again today that whenever NS has a new patch that requires NS to either shut down some things or reboot the whole PC it depending on which of my 4 Windows 10 PCs I'm attempting to run the patch on as to how easy (or hard) that evolution will be.

I've updated 3 PCs so far today (my Laptop and two Desktops) and my experience varied between it updating quickly with no input from me other than clicking "apply" (on my laptop), having to manually stop a program/service using task manager (Dell XPS 8700), or having to reboot the PC because a Norton program/service (ncolow) wouldn't/can't be shut down by the patch nor manually in task manager.

Does anyone have a clue what causes the differences between PCs and what I might do to make the patch function work smoothly on all my PCs? 

Replies

Kudos0

Re: Patches

sewing1243,

I have gotten into the habit of running LiveUpdate each day first thing after booting up - I shut down every evening.  Since I run LU first I had not started any other programs, browsers etc that may need to be shut down for a Patch to Applied.  I usually start my WIN 7 system first which required a Restart to apply the update, so when I started the WIN 10 system I knew I was getting a Patch and started nothing that needed to be shut down for the Patch to apply.  

FWIW, WIN 8 and above do not require a restart, below WIN 7 and below do - but users have seen exceptions to that info.  

Kudos0

Re: Patches

Most of the time I've not needed to reboot Windows 7 for big Norton updates. I do try to have all browsers closed when applying an "Apply now" update. For some reason it always insists that I close Process Explorer.

I've never had Norton ask me to shutdown, a reboot is a shutdown, just followed by an automatic turn back on. (bear in mind that on windows 10 sometimes a shutdown is NOT a shutdown though -- "fast startup")

What is "ncolow"?

Kudos0

Re: Patches

I have no idea what ncolow is other than my Task Manager tells me it's something Norton is running (internet search says that it has something to do with identity safe).

Kudos0

Re: Patches

sewing1243:

I have no idea what ncolow is other than my Task Manager tells me it's something Norton is running (internet search says that it has something to do with identity safe).

You must have the standalone version of identity safe installed, which is no-longer supported. Perhaps that is why you are having trouble?

Kudos0

Re: Patches

Actually the ncolow.exe is associated with the Norton Identity Safe password manager for Norton.  It is present in my NSBU on WIN 10 and also Comcast's NSS on WIN7, so it appears to be present on all Norton products related to ID Safe - be it cloud, local or stand alone Vaults.

Kudos0

Re: Patches

yank:

Actually the ncolow.exe is associated with the Norton Identity Safe password manager for Norton.  It is present in my NSBU on WIN 10 and also Comcast's NSS on WIN7, so it appears to be present on all Norton products related to ID Safe - be it cloud, local or stand alone Vaults.

I guess it doesn't run if you don't use it. Or maybe not. I just enabled Norton Identity Safe created a test account and added a test saved password, opened a closed the vault and the browser and saw nothing of that process. Do you know what context it launches for? As a service? As a process in the context of the logged in user? As part of a browser plugin launched by the browser? If so which types of browsers launch it?

Kudos0

Re: Patches

What do I look like an engineer?

It is listed as an application in WIN 10:
C:\Program Files\Norton Security with Backup\Engine\22.11.0.41\ncolow

\and in WIN 7
C:\Program Files(X86)\Norton Security Suite\Engine\22.11.0.41\ncolow

Both OS's have ncolow listed as a 222KB Apllication.

I stand corrected - I do not see it with my IDSS (Stand Alone) install on WIN 7 NSS - so apparently only ID Safe running in the UI.

Kudos0

Re: Patches

yank:

What do I look like an engineer?

Won't know that you don't know unless I ask. I may never know/learn certain things unless I ask. So I ask.

It is listed as an application in WIN 10:
C:\Program Files\Norton Security with Backup\Engine\22.11.0.41\ncolow

\and in WIN 7
C:\Program Files(X86)\Norton Security Suite\Engine\22.11.0.41\ncolow

Both OS's have ncolow listed as a 222KB Apllication.

Yes, I see it is present in the Norton install, but for me it never runs.

I stand corrected - I do not see it with my IDSS (Stand Alone) install on WIN 7 NSS - so apparently only ID Safe running in the UI.

I don't even see the process running then. It never runs for me. And it seems that for others it get stuck running. Trying to gain some additional insight as to what is happening.
Kudos0

Re: Patches

I see no evidence of ncolow running on the PC in question except during patch installations.

I did find what appears to be a standalone version of identity safe installed but I found out by uninstalling it that it is actually the Edge Norton ID safe extension.

So far during investigation of this issue I did find a standalone Norton Security scan installed by the Adobe shock wave installer that I then had to fight with to make it go away, which also resolved a scan that ran everyday at noon slowing the PC in question to crawl about the same time I check my email, but no luck on figuring out why the difference in patch installs between different PCs. 

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