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PC freezes during quick scan (Win 10 64-bit, 18.104.22.168)
I have some problems with the quick scan on my PC (Win10, 64-Bit). Every time I do a quick scan my PC freezes during the scan.
The only thing I can do is to hard power off the PC.
My version of Norton Security is: 22.214.171.124 German Edition.
Steps taken so far:
- removed NS with RnR and reinstalled wihtout keeping settings - did not solve the problem
- installed offline via "NS-ESD-Def-126.96.36.199-GE" and applied Intelligent Update "20171222-003-core3sdsg2v5i64.exe" in safe mode - did not solve the problem
- installed via online installation file, the one which downloads NS from Internet - did not solve the problem
Whenever the PC is idling and starts a quick scan it will hang.
How do I solve this problem?