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Kudos0

Phone support didn't call back

And you don't have a way to just email support, so I'll complain here.

I had a problem and phone support was helping me. It included uninstalling and reinstalling NIS. I'd mistakenly called on Skype, so I sent the person my mobile number. She didn't call back while the system was rebooting. When it started again, the dialog came back up that was where she'd been controlling my machine. I sent her my number again through that. She typed they would call me, then she killed the conversation. She never called back.

I was able to finish the re-install and the problem seems to be fixed, but there's no excuse for the support person dumping the support and not following up.

According to the log, the person's name is Meljane.

Replies

Kudos0

Re: Phone support didn't call back

ithinktfiam  You should call one of the support number listed within the link provided below. Someone should be able to assist you further there. Have a grand evening!!

https://support.norton.com/sp/en/us/home/current/contact?inid=hho_supp_header_support

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: Phone support didn't call back

Try re-reading. The problem is the support people didn't call back to finish the problem. I want to file a complaint, not call the same people again.

Kudos0

Re: Phone support didn't call back

ithinktfiam The forums isn't the correct place to lodge a complaint concerning service. The link I gave you is indeed your best resource for that. I will however tag the thread for a moderator to review. Someone should send you a private message.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos1 Stats

Re: Phone support didn't call back

I have asked if someone can check out what happened.  Please be patient as it is a weekend.

Windows 10 x64 1903
Kudos0

Re: Phone support didn't call back

Hello @ithinktfiam,

I've left a Private Mail for you to follow-up.

Thanks,

Matt

Kudos0

Re: Phone support didn't call back

Thanks.

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