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Kudos0

Please help a Newbie!!

I am a first time user of Norton.  I am a widow whose husband handled all computer business.  Here is my question... I recently installed Norton and then began experiencing problems with lag time when watching Hulu or trying to surf the internet.  What do I need to do to return things to normal???

Labels: Performance

Replies

Kudos0

Re: Please help a Newbie!!

Before installing Norton, was there another security product on the computer? If so you have to fully remove that with the removal utility for that program. If you tell us what it was, we can guide you to the proper utility.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Please help a Newbie!!

Hi, mrstort92. Further to what peterweb has said, what is your operating system ?

Do you know if it's Windows,7,8, or 10 ? Or even XP ?

Windows 10 Home X 64

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