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Kudos0

Please verify site

Hi, we keep getting reports from our customers that www.carsonjames.com is giving a norton security alert. I reviewed the alert and it was from some link that was sent out a long time ago. The site is SSL secured and safe. I need to get this alert off of the site ASAP please. I have uploaded the .html file to verify but your system can't seem to verify it even though it works when you click the link: https://www.carsonjames.com/nortonsw_b090ad60-1c56-0.html

Please remove this alert. Thanks!

Replies

Kudos0

Re: Please verify site

https://safeweb.norton.com/report/show?url=carsonjames.com

Please review > Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.  @floplot

Kudos0

Re: Please verify site

Thanks for the reply. Yes it seems it's being flagged from a dead link. I really need to get this "threat" off of my site ASAP.

Kudos1 Stats

Re: Please verify site

Hello jaredr

Welcome to the Norton Community Forum

Thanks for providing the HTML file. I will notify the Safe Web Team

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Please verify site

Hi jaredr

The ownership of your site has been manually verified. We have manually analyzed your site 'carsonjames.com' and found it to be clean so we have changed its rating to green.
https://safeweb.norton.com/report/show?url=carsonjames.com

Cops

Kudos0

Re: Please verify site

Thank you!!! I had an open case for this as well. It was #[Support Case .no masked]. Feel free to close it out. Thanks again!

Kudos0

Re: Please verify site

Hello jaredr

Good Luck with your website. You're welcome on behalf of Cops. I have asked the Mods to remove your case number and also to close out the case as per your instructions.

Have a Good Night and 

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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