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Kudos0

poor service

Very disappointed with Norton in August I decided to cancel subscription as I felt it was getting expensive compared to some competitors. 
I was offered a £15 Amazon gift card as a incentive to renew, which I did.

Received email stating I would be notified with 60 days regarding the gift card, still not heard a thing, contacted support twice and still nothing, will look elsewhere on next renewal though I have been with Norton now for a few years

Labels: Auto Renewal

Replies

Kudos3 Stats

Re: poor service

Received email stating I would be notified with 60 days regarding the gift card, still not heard a thing, contacted support twice and still nothing

Sorry about your experience. I have brought your post to the attention of a customer service manager who should contact you either here or directly.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: poor service

Issue now resolved many thanks to those involved in resolving it.

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