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Kudos0

Pop-up stating Norton Security requires a restart-where are release notes?

This morning I received a pop-up from Norton Security requesting a restart.  It is a legit pop-up that I have seen before.  This is roughly the third one that I've seen in the last month.  I assume this is a major update requiring the restart even through the version number does not change.  How can I find the release notes for these major updates and why they are being pushed out?  I know there were complaints starting around June 28th for BSOD issues associated with the release of 22.7.0.76 and would like to know if these updates are a continued effort to resolve this issue or resolve something else..  I too had one BSOD around June 28th just after my Norton upgrade to 22.7.0.76 and have not seen one since.

I am running Windows 8.1 and Norton Security version 22.7.0.76 as of June 27 or June 28.  LiveUpdate Channel: Traditional. 

Hoping someone can let me know where release notes are located listing the issues and repairs.  Perhaps it is just me, but I find Norton very tight lipped about this and I will be the first to apologize if someone can let me know where this information is located.

Thanks in advance.

Replies

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

A good example of what I am looking for: https://www.malwarebytes.com/support/releasehistory/

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

Check for the above at the top of this page.

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

We're getting them up now. Sorry for the delay. They will get posted to https://community.norton.com/en/blogs/product-update-announcements/norto...

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

@Yank and @ Tony_Weiss, thanks.  Tony, your link currently shows an entry on June 27 and one on July 21.  The one noted on July 21 may explain the patch I received about 2.5 hours ago.  However, between June 21 and July 21, I have received what I believe to be auto patches at least 2-3 times requesting a restart of the computer and I do not see release notes for these patches.  I received 22.7.0.76 around June 28 as I had a BSOD shortly afterwards.

Perhaps an incorrect assumption on my part which I hope you will clarify, but I believe some/all patches require a restart where definition updates do not.

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

@ Tony, is there a reason why your link is not at the top of the Product Update Announcements list in the high level Blog link below or, more important, a sticky?  I really need a solid go to location to obtain accurate and current release notes for products I support.  Thanks.

https://community.norton.com/en/blogs

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

Thank Tony.  Would you recommend that this be my primary bookmark for current information about all products?  Would you agree that it does not include the information for all the patches pushed for 22.7.0.76?  To go from 6/27/16 then jump to 7/21/16 when I have had 2-3 patches in between suggests missing information.  I am calling them patches as restarts were requested on each.  If there are non-patch updates that require a restart, please educate me.

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

@Kaz yes that would be the primary bookmark for current information about all Norton products.

I think in the Admin Edits at the top of the 22.7 announcement it's missing one hotfix blurb...which is included as a comment to the article with details. So it's a bit of a hairsplit. Also it was a Toolbar Update, so related, but not part of 22.7 exactly. But I see your point.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

Thanks.  I would still appreciate an answer as to what warrants a restart of the computer.  Only patches or major programs updates or are there other updates requiring a restart?

Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

Ideally we try to avoid requiring customers to reboot their system to apply an update. When we do ask you to reboot, it's out of necessity. It doesn't have anything to do with the size of the patch, it has to do with the new functionality or fixes. For this hotfix, the contents required a restart.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Pop-up stating Norton Security requires a restart-where are release notes?

@Tony, thank you!

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