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Kudos0

Power Eraser can't connect to the internet

I'm trying to run Norton Power Eraser. The software restarts my computer and then I receive a message informing me that Norton cannot connect to my internet connection, and I should check my network cable. But there's nothing wrong with my internet connection. When I exit power eraser there's no problem connecting to my wifi.

I then went off to find an Ethernet cable to plug straight into my router to see if this might help, only to find that my laptop doesn't have an Ethernet connection. Can someone help please, as something has stopped Power eraser from being able to run.

Replies

Kudos0

Re: Power Eraser can't connect to the internet

Hello Alpha, are you running power eraser from within Norton under scans or a stand alone download version?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Power Eraser can't connect to the internet

Hi SoulAsylum,

It's part of my Norton Security package.

Thanks,

Alpha.

Kudos0

Re: Power Eraser can't connect to the internet

Hello Alpha - If you suspect you have malware or unwanted program or PUP download and install the totally FREE Malwarebytes. It is totally compatible with Norton products: https://www.malwarebytes.com/

 Now to fix your Norton installation. Open your Norton dashboard. Find the word "Help" and click it. In the next dialogue that appears look to the left for the sentence "Get Support" and click that. An automated scan will check your install for issue and correct any that are found. If nothing is found I suggest you remove and reinstall your product following this article: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us 

Please let us know your results

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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