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Power Eraser Corrupted a Windows Boot Script
The Norton Case Number for this is [Removed]
Attached is a PDF file containing 3 screen shots, one screen shot per PDF page.
First page is a screen-shot of the first window I see when I boot the PC - the script error message. It's the same very time. No matter what I click (yes, no, or the windows "X") in that window, I get another window. That is shown in page 2 of attached PDF. It's blank except the header which has a bunch of text. I click the windows "X" and then I can use my PC. Getting these every time I boot is annoying.
One last hint. I found the Norton Power Eraser LOG FILE from the scan and remediation that caused the problem. I searched for all the terms I saw in the second error message window and the only thing that came up was references to "wvii" which is one of the terms in screen shot in page 2 of the attached PDF. I have no idea if that's relevant to my problem. As you know, the log file is huge. There are 11 instances of "wvii" in the log but the one that may be of most relevance, if at all, is in the 3rd page of the attached PDF.
I suspect I need to edit the Windows registry but I don't know. A Norton expert in Power Eraser ought to be able to tell me exactly what to do upon looking at the log file but Norton is unwilling to escalate my call.
Thank you in advance for any help you may be able to provide.