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Kudos0

Power Eraser failed removal

Norton Power Eraser found ccsetx64.sys  symefasid64.sys  symelam.sys  as all "bad" but failed to remove. What now? Are these false positives?

Replies

Kudos0

Re: Power Eraser failed removal

First of all never run Norton Power Eraser unless you are infected or suspect you are. Secondly Norton Power Eraser has a big false positive rate. All 3 of those files are actually Symantec files. 

Kudos0

Re: Power Eraser failed removal

All 3 of those files are actually Symantec files. 

And that is why the files could not get removed. Norton Product Tamper Protection is protecting the product in the same way it would stop malware from disabling it.

Why were you running NPE? Do you feel your system is infected?

Things happen. Export/Backup your Norton Password Manager data.
Kudos3 Stats

Re: Power Eraser failed removal

The attachment does not show the complete file locations; where are those files located?

Furthermore, as already stated, NPE should NOT be confused with a standard stand alone AV scanner and is actually a dedicated virus remediation tool.  As they say, the "devil is in the details".

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Power Eraser failed removal

Hey peterweb and dbriseendine, let me get the logs from stephenNy385.

Hi stephenNy385 ,

Can you please attach the logs from the below location for further analysis.

Logs location -

Ensure that you reproduce the issue once and exit the NPE before collecting logs.

File 1 :C:\Users\"username"\AppData\Local\NPE\NPETraceSession.etl

File 2: C:\Users\"username"\AppData\Local\NPE\"Info'latestsession'.xml"

Zip both the file and attach it with your next reply.

Kudos0

Re: Power Eraser failed removal

Hello

Please see the Symantec's message to you in the post above this one.

Thanks.

@stephenNy385

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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