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Problem Logging into Norton & Identity Safe through my local Norton 360
I'm running Norton 360 version 21.6. on Windows 8.1
Last week I had a situation where my Norton 360 appeared to block my access to the Internet and its Settings > Firewall > Program Rules became non-responsive.
So I uninstalled Norton 360 - Got online - reset my Norton Account password online and downloaded / reinstalled Norton 360.
All pretty straightforward.
My Norton 360 now seems fine except for one thing - my local Identity Safe.
I can login into my Norton account (using my new password) and my identity safe vault ONLINE - on the norton website - but NOT when I try to do so using the Norton360 interface on my PC. (Norto 360 Identity > Login in to Identity Safe )
It finds my account using my email address but then rejects my password - preventing me accessing the next screen to enter my Vault password.
I know the password I am entering is correct as I can login in on the norton website.
To add to my confusion - after having this same problem yesterday - the Norton360 interface on my PC suddenly accepted my password so that I could then use Vault.
But today - it has returned to rejecting my password.
Does anybody have a suggestion?