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Kudos0

problem with norton toolbar

hi,

I used norton 360-2013. norton toolbar has gone when I reinstall the norton and also firefox has been updated to 20 . and I couldn't able to get it back. also the toolbar in chrome doesn't work properly.

I've faced much problem with my toolbar. because it is not stable. all the user and passwords are disappeared.

what should i do?

Sarah

Replies

Kudos0

Re: problem with norton toolbar


sarahbr2009 wrote:

hi,

I used norton 360-2013. norton toolbar has gone when I reinstall the norton and also firefox has been updated to 20 . and I couldn't able to get it back. also the toolbar in chrome doesn't work properly.

I've faced much problem with my toolbar. because it is not stable. all the user and passwords are disappeared.

what should i do?

Sarah


Sarah,

What is your operating system, the version of 360 on your system and did you go in an enable the Norton addons in FF?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: problem with norton toolbar

I'm confused about all this. :(

I have Windows 7 pro 64-bit, 20.2.0.19 of 360, and when I go to run the FF update to 20.0.1 it warns me that the Norton Toolbar will be disabled if I continue So...I don't.

(plus, I read from other ppl who did update, and now report that the warning was true to the letter)

I did read there's a 20.3.0.36 version that IS compatible, but Live Update just doesn't present it.

Kudos0

Re: problem with norton toolbar


yulumoon wrote:

I'm confused about all this. :(

I have Windows 7 pro 64-bit, 20.2.0.19 of 360, and when I go to run the FF update to 20.0.1 it warns me that the Norton Toolbar will be disabled if I continue So...I don't.

(plus, I read from other ppl who did update, and now report that the warning was true to the letter)

I did read there's a 20.3.0.36 version that IS compatible, but Live Update just doesn't present it.


Please verify - are you in fact on Comcast Norton Security Suite?  If so 20.2.0.19 is the most current version and the Norton Toolbar is not compatible with FF 20/20.0.1.  It is best to remain on FF 19.0.2 until such tmie as Norton Security Suite is updated, or a patch is offered to add the NTB add-ons for FF 20.

Kudos0

Re: problem with norton toolbar


yank wrote:

yulumoon wrote:

I'm confused about all this. :(

I have Windows 7 pro 64-bit, 20.2.0.19 of 360, and when I go to run the FF update to 20.0.1 it warns me that the Norton Toolbar will be disabled if I continue So...I don't.

(plus, I read from other ppl who did update, and now report that the warning was true to the letter)

I did read there's a 20.3.0.36 version that IS compatible, but Live Update just doesn't present it.


Please verify - are you in fact on Comcast Norton Security Suite?  If so 20.2.0.19 is the most current version and the Norton Toolbar is not compatible with FF 20/20.0.1.  It is best to remain on FF 19.0.2 until such tmie as Norton Security Suite is updated, or a patch is offered to add the NTB add-ons for FF 20.


Hello. Thanks for your help. My problem is now resolved.

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