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Kudos0

problem restoring backed up files

I restored my computer and need to retrieve backed up files from Norton.  When I access them on the Norton site and try to restore them, a separate window pops up and says it's retrieving the file. But then it says it was unable to restore the file.  This happens with doc and jpgs.  (It did work, however, with a pdf.)  Thanks.

Replies

Kudos0

Re: problem restoring backed up files

Hello

That indicates to me that there is a problem with the account itself. Please contact support and have them perform a remote support session. This does not mean a manual restore will need to be processed but the account may have to get checked out by engineering. That can't be determined though till support at least does some additional remote desktop troubleshooting first.

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