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Kudos0

Problem updating Norton Security

Hi, I installed updates for my Norton Security, and a large 100mb+ update was installed. I was prompted to install a patch which I did, but Norton never restarted. The window eventually closed on it's own, and there was no further activity even though I left it a long time. I rebooted, and still no Norton. So I tried liveupdate, tried getting support, and tried to start norton by icon and program menu command, and still no joy, it just came up with an error (which I forgot to note). I allowed it to search for a solution, and the window said it had installed 1 file and I should reboot. Rebooted, and no joy. So I used norton's uninstall and reinstall program. It worked fine, or at least appeared to. Then I clicked for update, and this time it installed 41 updates, over 290 MB. But the same thing happened. So now I've used norton uninstall and reinstall again, and I'm holding back from updating it. Is this a problem others have had? I've got Windows 7x64 home premium.

Thanks

Replies

Kudos0

Re: Problem updating Norton Security

Next time instead of clicking Apply Now, just restart your machine.  I have found the Apply Now feature has been buggy since it was first introduced.

Windows 10 x64 1909
Kudos0

Re: Problem updating Norton Security

The product update announcement notes...

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

The emphasis should be on the restarts. Even though Norton tries to tell us restarts are not necessary on Win 10, restarting definitely sorts everything out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Problem updating Norton Security

Thanks for your suggestions.I have previously tried rebooting 3 times and there was no change. I have windows 7, not 10.. I've also tried clicking "apply later" for the patch, before rebooting, and it was just the same. I had to uninstall and reinstall again. This time I took down the error, if it helps, it's 8504 101

Kudos0

Re: Problem updating Norton Security

Things happen. Export/Backup your Norton Password Manager data.

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