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I have been looking for an avenue to complain privately to Norton and failed. Norton security over the last 2 days decided my new USB disk from PG Music was low reputation on some key files. Despite my settings set to ask first, it deleted these key files - no they are NOT in quarantine. This is in my mind malicious damage and as a result we have lost the ability to fully use the software that a few days before had cost $160. I have been trying to complain directly to your team, but you only seem to offer users public forums. I am looking for a full refund and compensation for the loss I have experienced. How your product can be designed to DELETE on the basis of finding low reputation files and folders with NO opportunity to stop or confirm the action, beggars belief.