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Kudos0

Product Renewal & Subscription Confusion

Greetings,

Long time user here, first time poster, so please bear with me.

So recently I acquired the Norton Mobile Security App for my Samsung Galaxy Tab S 10.5.  This came with a 30 day trial for the premium features.  Those features have since expired but I still keep the idea in my head that one of these days I may purchase a sub for the Mobile app.  Unfortunately, there are a few things that I am either missing, or I am misunderstanding. Allow me to elaborate if I may.

In 2010 I purchased Norton Internet Security 2010. Norton Internet Security 2010 had protection for 3 devices at that time; protection for smartphones or tablets was not available with it, it was PC only.  I am unsure if it was from a brick and mortar store or if it was directly from the Norton website...that point is moot however. The price for Norton Internet Security 2010, at that time, was $59.98 USD.

I subsequently renewed Norton Internet Security 2010 in October 2011, for $68.98 USD.

I then 'renewed' or 'upgraded' again in 2012, but that time I upgraded to Norton 360, for a total of $59.99 USD. This also has protection for 3 devices (PC only), no smartphones or tablets.

In 2013 I renewed Norton 360 in October for $79.99 USD.

In 2014 I renewed Norton 360 in October for  $79.99 USD.

This year, I plan again to renew in October but in looking over my account and the services provided, I no longer see Norton 360.  In looking over Norton's site in general, I see no ability to purchase Norton 360 itself. In fact the only thing I see available for purchase or renewal is various Norton Security packages.

So my questions are: 

  • Is Norton 360 still available for purchase and/or renewal?
  • If not, has Norton Security replaced Norton 360?
  • Is Norton Security more comprehensive then Norton 360?
  • Why is Norton 360 MORE expensive then Norton Security?
  • Why does Norton 360 NOT INCLUDE protection for Mobile devices if Norton 360 is MORE expensive then Norton Security.

My dilemma seems to be as follows: 

If I look at current purchase/subscription prices right now on the Norton website, I could be paying LESS for a Norton Security package, even if I went with the 10 device subscription OR the 5 device subscription.  I'd be getting MORE devices to protect with those subscriptions over Norton 360 (only THREE with Norton 360) AND I would be able to use it on my Samsung Tablet, which I currently cannot do with Norton 360.

By my calculations, I've already paid more then I need to for Norton 360, 2 years in a row, and I seem to be getting less 'protection' then I would be over the now available Norton Security packages. On top of that I should be getting a free subscription to Norton Mobile Security for my tablet because I have been paying more for Norton 360.

So...what am I missing?  Did I miscalculate?  Did I miss a program conversion or some 'special' going on now or in the past?  Why do I need to pay for the premium Norton Mobile Security App features when I have had an active Norton account for 5 years now and the price I have been paying is now MORE then the packages you offer?

Can a more knowledgeable person then I offer up some sage advice for me please? If I can provide any more information, please do not hesitate to ask and I will do my best.

Replies

Kudos0

Re: Product Renewal & Subscription Confusion

Hello Andrew_Curtis

N360 is still available for renewal in the Norton Store and in the countries where the newer products are not available. They will continue to be supported for the foreseeable time. They are still getting updated and upgraded. However, they are still only good for 3 computers. They have been upgraded to have the same features as Norton Security and Norton Security with Backup. The reason for the high price is a marketing ploy, but we do not know the reasoning behind the high price.

In a sense Norton Security with Backup has replaced N360. It is good for up to 10 devices including cell phones, Macs, tablets etc. If you decide to get this product, you can shop for it where ever you can find the best price. After you install it, you can have any remaining days added onto your subscription for NSBU. You would have to have a chat with customer support for that to happen.

For the other questions you have, you will have to wait for some one else to respond. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Product Renewal & Subscription Confusion

Hi, Andrew. To put it simply, Norton Security has replaced Norton Internet Security, and 360 was replaced by Norton Security with Backup.

However, NIS and 360 are still available in some markets, and now have the same features as the new products

If you go with the new programs, you will have coverage for multiple devices. NS will give you 5, and NSBU will give you 10.

This comparison chart may help you choose.

http://www.nortonsecurityonline.com/faq/content/1/116/en/what-is-the-dif...

Bottom line, it's usually cheaper to purchase from a reputable vendor, than to renew direct with Norton.

EDIT---floplot beat me to the punch !

Windows 10 Home X 64
Kudos0

Re: Product Renewal & Subscription Confusion

So in essence, Norton is charging me more money for Norton 360, with less features.  The Norton 360 I have does not have the ability to be placed on Tablets or Smartphones, and only covers 3 PCs with protection.

Thank you both for your responses.

And yes, I would DEFINITELY like to see a Customer Support Rep respond to this thread.

Kudos0

Re: Product Renewal & Subscription Confusion

Hi, Andrew. If you decide to purchase the new product then you can contact Support, who will add any remaining days from your 360 version after you have installed the new version.   http://www.norton.com/chat

As to Symantec's marketing system, we are users like you, and have found that it's cheaper to buy elsewhere.

Windows 10 Home X 64
Kudos0

Re: Product Renewal & Subscription Confusion

hi Andrew

I'm not adding a great deal to the debate on which product would be best for you however, just a little about my experience.

I saw an offer for Norton Security with Backup at PC World for £29.99 which is a great price here in the UK. Out of interest and to answer a couple of queries on the forum I clicked Renew on the Norton 360 main UI of the which took me to the Norton site which offered to renew Norton 360 at the same price of £29.99. These prices are in the UK.

Michael

Kudos0

Re: Product Renewal & Subscription Confusion

Andrew_Curtis:

So in essence, Norton is charging me more money for Norton 360, with less features.

Norton pricing is beyond our control.   We cannot dictate Norton marketing.   Go for "security" that meets your expectation and requirements for the best price you can find.   Granted less for more makes no sense to you.   Best to let Norton be Norton and you do what's best for you.  Good luck.  
https://community.norton.com/en/blogs/norton-protection-blog/get-ready-some-big-updates

Kudos0

Re: Product Renewal & Subscription Confusion

Hello Andrew

Customer Support Reps do not come to the Forum. If you would like to chat with one of them, you will have to contact Customer Support by using the free chat program.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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