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Kudos0

Provided login name already exists

When trying to add tags to logins in Identity Safe, I encountered an error message: "The provided login name already exists"  The URL of two logins are identical.  The user names are different. I tried making changes to to each of the login name and the URL, but I continue getting the message when I try to save the login with the added tag.

Replies

Kudos0

Re: Provided login name already exists

When trying to add tags to logins in Identity Safe, I encountered an error message: "The provided login name already exists"  The URL of two logins are identical.  The user names are different. I tried making changes to to each of the login name and the URL, but I continue getting the message when I try to save the login with the added tag.

Kudos0

Re: Provided login name already exists

I have asked your post be moved to the Toolbar/Identity Safe board for better exposure.

What version of what Norton Product are you using? Click on Support - About from the main Norton screen.

Are you sure you are entering the information in the Tag area, not the Title area.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Provided login name already exists

Thanks for moving my post.  Perhaps I was not clear in explaining my problem, because your suggestion does not seem to apply.  I'll try to explain the problem in more detail:

The problem is not with the tag, because I can delete my added tag and when I save the login, I still get the error message.  When I am editing the login, I can change the URL, the user name/login name, the password, and the tags. I have tried adding a dummy character to each of these fields, and in the case of the tag, also deleted it entirely, and I still get the error.

I THINK that the problem is somehow related to the specifics:  There are two separate logins, both the the same web site (Schwab.com).  I have two accounts with Schwab, and I use different login names to distinguish between the accounts,  e.g., name01, name02.  Each one of these logins works fine.  I added a tag to one of these logins successfully, but when I added a tag to the second and tried to save it, that is when I got the error message. I don't even have to change anything, just open the login for editing, do nothing, and try to save it.

I don't know what version of ID Safe I have.  It came with Norton 360, version 21.1.0.18.

I hope this better describes my problem.  If there are still some questions, please pass them on to me. I have checked the email option for replies.

Kudos0

Re: Provided login name already exists

Hi,

Please try changing the Title of the login before saving it? You can refer to the snapshot from peterweb's post.

Regards,

Prasanna

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