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Kudos0

"Purge in progress" for 2-1/2 days... help!

Hi there. I need someone on the Symantec side to get the Purge process to finish up on one of my 2 computers associated with nobu.

It's the third day now that the "purge in progress" message is showing. Logout and reboot have no effect. This backup profile is for my primary business computer and it's my offsite backup. No backups have run since the purge, and if I need access to a backed up file, I am out of luck. Reinstallation is not an option -- I won't have the time for a week to go through that.

Thanks much.

Replies

Kudos1 Stats

Re: "Purge in progress" for 2-1/2 days... help!

Hello Megan

I've cancelled the pending purge. Can you check and verify all is good? If it is mark the post as solved.

Accepted Solution
Kudos0

Re: "Purge in progress" for 2-1/2 days... help!

Hi Wesley

that seems to have done the trick. I had turned off the service entirely for a week, and then thought I'd try it again today -- and it's working. then I checked the message board, and found your note.

So we can call this SOLVED.

thanks

Kudos0

Re: "Purge in progress" for 2-1/2 days... help!

Can you kill my "stuck" purge also?  It has been running for two days.

Kudos0

Re: "Purge in progress" for 2-1/2 days... help!

Hello

Please send me the request via private message, along with your Norton account email address, and I'll get it taken care of for you.

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