• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Question for Symantec

Since Symantec will no longer be supporting the Norton Toolbar in the 2012 products past Firefox 17,  can a Symantec Employee tell us if the FREE Norton Identity Safe will continue to receive update patches when Firefox 18 and beyond are released?

Eagerly waiting a reply,

Krusty13

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Question for Symantec

Still silence from Symantec.

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: Question for Symantec

I think secretly the Norton employees are becoming a bit embarrassed about the whole cloud ID Safe/Vault issue and they are probably drawing straws now to see who loses and needs to reply.with the official corporate 'big brother' policy.

In the meantime the same exercise is probably being conducted amongst some of the high posters who will no doubt back Symantecs decision to stay in their favour.

Harsh words, but it's just how I see it.

Lets be careful out there !
Kudos0

Re: Question for Symantec

<< In the meantime the same exercise is probably being conducted amongst some of the high posters who will no doubt back Symantecs decision to stay in their favour. >>

If you believe that I've some excellent Florida land you might be interested in buying ....

You've been around long enough to have seen that we do not hesitate to disagree with Norton if we want to including on the topic of the local vault which IMO is more important that enabling people to use a 2012 product a couple of years later .....

Nor do I hesitate to disagree with other users who claim to know how easy it would be to do this or that with just a few lines of code ....

Hugh
Kudos0

Re: Question for Symantec

I've asked upstairs about your query.

Hugh
Kudos0

Re: Question for Symantec


huwyngr wrote:

<< In the meantime the same exercise is probably being conducted amongst some of the high posters who will no doubt back Symantecs decision to stay in their favour. >>

If you believe that I've some excellent Florida land you might be interested in buying ....

You've been around long enough to have seen that we do not hesitate to disagree with Norton if we want to including on the topic of the local vault which IMO is more important that enabling people to use a 2012 product a couple of years later .....

Nor do I hesitate to disagree with other users who claim to know how easy it would be to do this or that with just a few lines of code ....


Don't buy that land in FL, it's a swamp.

I've got a much better offer for some beach property in AZ!

Dick Win 10x64 current current NSBU
Kudos0

Re: Question for Symantec


dickevans wrote:
Don't buy that land in FL, it's a swamp.

I've got a much better offer for some beach property in AZ!


I guarentee that beach front will not erode - it may blow away in a sand storm though!! 

Kudos0

Re: Question for Symantec


Krusty13 wrote:

Since Symantec will no longer be supporting the Norton Toolbar in the 2012 products past Firefox 17,  can a Symantec Employee tell us if the FREE Norton Identity Safe will continue to receive update patches when Firefox 18 and beyond are released?

Eagerly waiting a reply,

Krusty13


Hi Krusty13,

That is a very interesting question and I know you are looking for an answer from Norton (whom I am not), but FWIW, I'll tell you what I have recently learned from one of the Norton folks.

In NIS/N360, LiveUpdate is a function of the program itself.

In the Stand Alone (Free) version of ID Safe, LiveUpdate is a function of the Browser itself. 

I had run into a situation where a customer could not get LiveUpdate to run on their Stand Alone in FF.   It was suggested that the OP try to run LiveUpdate via IE9.  I laughed to myself and passed the info on. 

Well the joke was on me when the OP came back and said everything is good now.  "Switchd to IE, ran LU and LU completed."

Needless to say I went back to the Norton employee and had them explain why, and what I said at the begining of this is the reason.  LiveUpdate is a function of the browser in the Stand Alone - not the Program.  Thus if one browser does not LU, then the other may and it will update the Stand Alone version - regardless of which browser you use to LU.  I also believe it was mentioned that LU runs very 4 hours on the Stand Alone version - but can't find the reference for it at the moment.

All that said, it still needs to be answered by someone from Norton if the Stand Alone will continue to function with a newer version of the browser - and or if the Stand Alone is going to be upgraded in a manner so as to not permit cross browser LiveUpdate.

I now turn this qustion back over to Norton!

Kudos0

Re: Question for Symantec


Kremmen wrote:

I think secretly the Norton employees are becoming a bit embarrassed about the whole cloud ID Safe/Vault issue and they are probably drawing straws now to see who loses and needs to reply.with the official corporate 'big brother' policy.

In the meantime the same exercise is probably being conducted amongst some of the high posters who will no doubt back Symantecs decision to stay in their favour.

Harsh words, but it's just how I see it.


What do you mean, "back Symantecs [sic] decision to stay in their favour"?  As far as I know, most, if not all, of the "high posters" weighed in heavily in support of keeping the local vault, but ultimately Symantec stayed with their decision to remove it anyway.  You don't think Symantec has the right to design the product to their own specifications?  This isn't a matter of choosing sides.  You're disappointed in the product.  I get that.  But what is the point of disparaging rank and file employees and other forum members?  It wasn't our decision.

Kudos0

Re: Question for Symantec


huwyngr wrote:

I've asked upstairs about your query.


Thanks Hugh.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Question for Symantec

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Question for Symantec

Krusty13 wrote:

Hi Yank,

I think I read the post you refered to.  Is this it?

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/How-do-I-get-the-FF17-patch/m-p/858122/highlight/true#M6502


Exactly - thanks for finding it.

Kudos0

Re: Question for Symantec

... Still silence from Symantec.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Question for Symantec


Krusty13 wrote:

Since Symantec will no longer be supporting the Norton Toolbar in the 2012 products past Firefox 17,  can a Symantec Employee tell us if the FREE Norton Identity Safe will continue to receive update patches when Firefox 18 and beyond are released?

Eagerly waiting a reply,

Krusty13


Hi Krusty13,

Sorry for jumping in late.

We don't have any updates on  FF18 patch for 2012 products, but we will release FF18 patch for Norton Identity safe(Stand alone).

We will get back when we have more updates w.r.t FF18 and 2012 products.

Thanks,

Senthil

Kudos1 Stats

Re: Question for Symantec

Hi Senthil,

Thanks for your reply.

Do I understand you correctly - that Symantec may still support Firefox in the 2012 products?


senthilkumar wrote:

Krusty13 wrote:

Since Symantec will no longer be supporting the Norton Toolbar in the 2012 products past Firefox 17,  can a Symantec Employee tell us if the FREE Norton Identity Safe will continue to receive update patches when Firefox 18 and beyond are released?

Eagerly waiting a reply,

Krusty13



We will get back when we have more updates w.r.t FF18 and 2012 products.

Thanks,

Senthil



I must say I am not happy that Customers who paid to use Norton products, but are not interested in installing the 2013 version (for whatever reason) will lose support while anyone who has installed the free stand-alone Identity Safe will continue to receive support.

Obviously anyone who has a 2012 version of NIS or N360 cannot install the stand- alone Identity Safe.

In my opinion this is another very poor decision by the 'powers that be'.

Thanks,

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Question for Symantec

Hi Dave we will find out for sure when Firefox 18.0 is released   planned release date: January 8, 2013 will norton update the toolbar we will find out then! As norton has seemed to lost its way.

Accepted Solution
Kudos2 Stats

Re: Question for Symantec

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Question for Symantec

Thanks Krusty13 for the good news for Firefox18 users hopefully Norton will also support Firefox 19,20,21, 22  in 2012 products

Kudos0

Re: Question for Symantec


Krusty13 wrote:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/m-p/880944/highlight/true#M7452


Hi Dave,

Glad to know, you got the information about FF18 support for 2012 products.

Thanks,

Senthil

Kudos0

Re: Question for Symantec

Hi senthilkumar   Thanks for the info about firefox18 with nis 2012 (19.9.0.9) but I do have question about support for firefox 19,20,21,22... That are scheduled for release this year any idea if Norton has plans for this?

Kudos0

Re: Question for Symantec


senthilkumar wrote:

Krusty13 wrote:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/m-p/880944/highlight/true#M7452


Hi Dave,

Glad to know, you got the information about FF18 support for 2012 products.

Thanks,

Senthil


Hi Senthil,

Yep, that is great news.  Like ALF60 and others I too hope this support continues with future Firefox releases. 

Cheers,

Dave

A little bit of knowledge is... well a little bit of knowledge.

This thread is closed from further comment. Please visit the forum to start a new thread.