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Kudos0

Quick questions...

Ok, right now I'm using a trial version of NS 30 days.

1) At the end of the trial, a few days before, should I click on renew link in NS GUI and renew??? (online).

2) Correct me if I'm wrong, If I renew the subscription, (keep in mind that I need subscription for at least 3 pc's but I think that NS offers now 5 seats), the subscription becomes valid as soon as I pay online or not??

3) The trial version has already a product key, so if again, I'm not wrong, there would be no need to activate again the product key, right??

If all the above are not accurate, please provide some detailed, if possible, instructions.

Thanks.

Regards,

Replies

Kudos0

Re: Quick questions...

The subsciption only becomes valid as soon as you input the key in your product. (so NSv22)

It has nothing to do wich day you buy the key...

Accepted Solution
Kudos0

Re: Quick questions...

Hi Apostolos,

1. Yes, when you are nearing expiration, you can click 'Renew' in main UI and 'Renew my Subscription' button in the following page. It leads to norton website. Once you have renewed in store, subscription days will be synced to client automatically.

2. Yes, subscription starts as soon as you have renewed and client got renewed days

3. If you renew as per step 1, there is no need to re-enter key.

Kindly let us know if you need more info.

Thanks!

Kudos0

Re: Quick questions...

Thank you Sunitha.

FYI, when a user has a trial version, if he renews at any moment the subscription, before expiration, the remaining trial days are added to the 365 days renewal period.

Regards,

Kudos0

Re: Quick questions...

Apostolos using my trial version I just clicked on the Renew button and got a screen that said "To renew your existing subscription, click Renew My Subscription. Any days remaining on your existing subscription will be added to the new subscription period."  You might like to try the same and see if you get the same result..  

Mike
Kudos0

Re: Quick questions...

Hi Andmike,

Already tried last week, renewed, so now I have the subscription days + the remaining 22 trial days.

It worked exactly as you have described.

Cheers,

Kudos0

Re: Quick questions...

Did not know that a new key with x days could be added to old days you already have in NS or NSwB, good to know! :)

Thanks guys.. good question! 

PS. This was not the case with NISv21 btw..

Kudos0

Re: Quick questions...

PS I get a server error when using the Renew Button: This code (-2147024891)

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