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Kudos0

Quick Scan will not execute

Norton Internet Security tells me that I need to run a quick scan but regardless of which way I invoke the "Quick Scan" function,  it will not execute.  I've clicked on the Fix Now box,  the Scans box and the GO box with Quick Scan selected.  The only response I get is that the Fix Now box tells me the fix (is) not complete and the Quick Scan did not complete.  I cannot figure out why the Quick Scan function will not execute.  Must I uninstall Norton and then reinstall?  Seems to me that such a basic function as this ought to work without fail.  I see that no label for this post looks appropriate,  so I'll use "Cannot start Norton though I can start Nortn, just not get it to work.

Labels: Virus Scan

Replies

Kudos0

Re: Quick Scan will not execute

Hi, Charles .

If you have Win 10,  you need to do a FULL restart for Norton to correctly operate/update.

Fast Start Up should also be disabled as it is known to cause issues.

If these measures don't help, a reinstall using the Norton Remove and Reinstall Tool will give you a fresh copy.

www.norton.com/nrnr

If used run Live Update manually after the reinstall restarting when requested, and then restart once more.

Also Norton should automatically run a quick scan after a definitions update.

Let us know how you go.

Windows 10 Home X 64
Kudos0

Re: Quick Scan will not execute

Hi Charles,

I had same problem today after the big update on my pc yesterday to the 'Fall Creators Update', I think it's called. Noticed Norton hadn't done a quick scan for over a day when the computer was on for long periods and when I checked the pc's settings, the 'fast startup' had been enabled again! Like 'F4E' mentioned in his reply, just a simple disabling of this fast sartup function sorted the problem for me. My pc is now doing auto scans like it was before. Hopefully this works for you too.

Regards

Kudos0

Re: Quick Scan will not execute

Strange - I had a notice of Auto Protect not on yesterday, ran the Fix Now - no help, so I restarted the system and all was fine on the next start.  This was on WIN 7 and Comcast's Norton Security Suite.  BTW my WIN 10 system running NS Premium was fine.

Kudos0

Re: Quick Scan will not execute

Many thanks to F 4 E!!!  My Quick Scan and Full Scan now work because I executed the Norton Remove and Reinstall Tool.  Great help with very quick response to my plight.   BTW, I am using Windows 7 so I can only attest to this fix with Win 7.

Kudos0

Re: Quick Scan will not execute

Glad you got a fix. Thanks for letting us know !

Windows 10 Home X 64

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