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Kudos0

Random Charge taken without permission - how do I complain???

I recently rebooted my computer to its start date, but without thinking twice took it past the date I installed Norton. As soon as I started my computer Norton reminded me that I had no protection and should log on to re-subscribe (conveniently there was a programme installed from when I bought it). I did this with minimum effort (just one or two clicks) and CERTAINLY didn't ask me to agree to a re-charge, the way it was presented to me was that I just had to verify my computer to get my protection back. However, I checked my bank account today to find that Norton had taken £44.99 out on 29th Sept.  As far as I'm aware, I am not at the end of my subscription and I definitely did not enter my card details. 

I am a single parent and a student who thought it was a safe bet to fork out the extra money on Norton to protect a computer I desperately need for my studies. Now I'm wondering if I've done right! I trusted Norton, but the way they debited my account without making me aware makes me wonder if they are any better than the companies and websites I pay them to protect me from.

Please somebody, how do I complain or speak to somebody about this?

Replies

Kudos0

Re: Random Charge taken without permission - how do I complain???

You should contact support via online chat and explain the situation to them. They should be able to help you access your current subscription and get you a refund for your latest renewal.

www.norton.com/chat

You might also want to log into your Norton Account at  www.manage.norton.com and disable the Auto Renewal feature by clicking on the Services tab and look for Auto Renewal. Turn this option off.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Random Charge taken without permission - how do I complain???

Thanks Peter, I'll do that

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