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Kudos0

Re-evaluate Web site process defective / ineffective / broken / not working

I have tried over the last thirty days to verify two websites and to get a re-evaluation. On the first site, I was able to verify with the meta tag. On the second site, I inserted the meta tag, but it would not verify. I requested an evaluation on the first site that did verify. There has been no action. This was 30 days ago. I am losing business on both sites because of this. Both sites are hosted on Shopify.com and are working properly. Here are the sites: https://www.broomstrawfarmgrowlights.com and https://www.rockyriverhempnc.com.

Replies

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

https://safeweb.norton.com/report/show?url=rockyriverhempnc.com

https://safeweb.norton.com/report/show?url=broomstrawfarmgrowlights.com


Norton Community is primarily peer-to-peer support.
We'll need response from Norton Safe Web team.

Safe Web team usually checks forum requests/posts daily M-F.

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Thanks. I have tried multiple times to reach them from the dispute tab without success.  

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Hello Rick

Welcome to the Norton Community Forum

I saw the Meta Tag on the first site. I can have that site re-evaluated by the Safe Web Team. I tried to get into the 2nd site, but I got a blockage. When I tried to go thru it any way, I was greeted with a 403 Forbidden site. Either Chrome or Google didn't like who the signer of the security certificate signer was. I will submit this site to the Safe Web Team and see if they can get into the site. That could be the reason it couldn't get verified.

Please stay tuned to this thread for a response from the Safe Web Team on Monday night after midnight EST.

Have a Good Night and Happy Holidays and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Thank you for following up on this. My sites are https://www.broomstrawfarmgrowlights.com and https://www.rockyriverhempnc.com.

The broomstraw farm site has the meta tag but was not approved. The rocky river hemp site had the meta tag for approval prior to updating the shopify template for the site. I never could get this site to verify prior to the template upgrade.

Shopify.com is one of North America's largest commerce web hosting sites. They are entirely responsible for certificates for the site. I am sure that they would be very surprised to learn that Norton found their certificate process to be at fault.

I do not understand your comment about not being able to get into the site. On both sites I can access the site as a normal web customer and then use Google developer tools to view the code for both sites. Please explain this comment.

thanks again for checking on this. I feel that I have had significant reduction in revenue on my sites because the Norton Safe Web process for verification and dispute resolution did not work. I have been working on this for about six weeks now. It should be fairly simple to access a public site, review its contents, check the ownership of the site, see who is hosting it, and determine that it is a safe site.

Rick Brownfield

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Hello Rick

I'm just another Norton user and I am not a Norton Employee. I have handed over this thread to the Safe Web Team. They are the ones who will verify and re-evaluate your sites. They should have the tools to manually re-evaluate your sites. They should be doing it later tonight and they will post in this thread their findings.

Have a Good Night and Happy Holidays and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Thanks! I appreciate your help and advice for me on this issue. Having a strong community voice is a good thing. I am up late tonight, and I look forward to their answers.

Happy Holidays!

Rick

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

No report from Safe Web yet. I think that I will close down for the night. Thanks again to "floplot" for help and advice. I hope that I can report tomorrow that all is solved.  Rick

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Hi All: here is the update:

So it is now 11:55 AM EST on December 10. No information from Norton Safe Web. Still unable to verify one site even though the meta tag is clearly on the site. https://www.broomstrawfarmgrowlights.com using google developer tools to see the code.

Both of my sites still have the ? indicating that the site has not been tested. "The Norton text clearly states that this site has not been tested. ....providing personal and financial information is not recommended". Norton is killing business on my ecommerce sites hosted by Shopify.com

Rick

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Hello Rick

I just saw that my message was not picked up last night. I have left them another message. I might have left the other one latter than I usually leave my messages.

Please stay tuned to this thread for a response from the Safe Web Team on Tuesday night after midnight EST, I hope you have some results tonight.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.9.63 Core Firmware 288 Android App 2.23 Chrome latest version.
Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Hi Rickbrownfield

We have manually verified ownership of your websites and they are currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=rockyriverhempnc.com

https://safeweb.norton.com/report/show?url=broomstrawfarmgrowlights.com

Cops

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

Thank you. I am glad that prospective customers will know that my sites are safe.  Rick

Kudos0

Re: Re-evaluate Web site process defective / ineffective / broken / not working

UR FIX NEVER DOES

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