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Kudos0

Realtec PCIe GBE Family controller missed in Norton Firewall

Realtec Family controller is missed sometimes in my Norton Security (22.8.1.14). I use NS for about 3 months and it never been there. Today I saw it there but now it disappeared again. I have 2 adapters in Control Panel - WAN Miniport (PPOE) and PCIe Family Controller, but Norton detects only one of them - WAN (PPOE). So where is Realtec?

Replies

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Ok, now I reconnect PCIe cable - it appear again in Firewall but where is guarantee that it won't be missed again later?

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Hi Vitalik93,

Norton automatically detects the network that your computer is currently using to connect to the Internet (or which are active) and lists it (them) in the Network Trust window. It does not list every connection that has been used.

 For example, when my computer is connected via Ethernet cable, the Realtek Family controller is displayed in the Network Trust window:

When I unplug the cable and go Wireless, only the Wi-Fi network is displayed:

I have my Wi-Fi set up to turn off when a wired connection is detected.  I am going to guess that your Wi-Fi is always active and is why you are showing both when you attach your Ethernet cable.

Does that help?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

I ALWAYS use Realtec Family Controller to connect to the Internet, so why I haven't it in Norton Firewall all this time (some months untill this day)? Even now when I use it, it disappeared some times and then appear again.

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Is your computer always hardwired to the internet and never uses Wi-Fi?

Also, under Device Manager > Realtek Family Controller > Properties > Power management - is it set to 'Allow the computer to turn off this device to save power'?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

1) Yep, I don't use Wi-Fi. 2) "Allow the computer to turn off this device to save power" is checked (On).

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

There are two possibilities that I can think of.

  1. At certain times when you check Network Trust, the device may have been turned off to save power.
  2. Your wired Ethernet connection may be having some intermittent issues and occasional drop outs.

I’ll keep an eye on my hard wired connection today and report back later if I see the Realtek device disappear from my Network Trust window.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Thanks Phil. I want ot note that I haven't Realtec there for about 3 months using Norton, I thought that it's normal thing. But today I was surprised to see it there after all this time. Where it was before?...

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Hi Vitalik93,

I wanted to report that at various times today, I checked my Network Trust window and the Realtek Family Controller was present each time.

I'm afraid I don't have an answer as to why you did not see the Realtek Family Controller in your Network Trust window prior to this and why it disappears at certain times. 

You might want to open your Norton Security History > Firewall - Network and Connections and check if the Realtek controller remains connected all day or if it displays multiple instances of connecting (Protecting your connection ...) and disconnecting (IP address has disappeared from ...).

Let us know if you find anything unusual. Sorry I could not have been of more help.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Realtec still missed in Firewall. Strange thing... When I use Bitdefender before it always displays 2 connections (just like at my first screenshot). I don't even have an idea why it missed now with NS...
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

There is some reports from NS Firewall - 1) Protecting your connection to a newly detected network on adapter "Realtek PCIe GBE Family Controller"... and then 2) IP address has disappeared from adapter Realtek PCIe GBE Family Controller. Maybe that's why I don't see it in FIrewall?

Kudos1 Stats

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

Hello Vitalik93,

At the time your history is reporting "IP address has disappeared from adapter Realtek PCIe GBE Family Controller." was your computer in use or was it idle?

Since you have "Allow the computer to turn off this device to save power" checked (On), when you no longer see the device in the Network Trust window, the device was probably turned off to save power.  At the moment of power down, the history will show "IP address has disappeared from adapter Realtek PCIe GBE Family Controller."

Even though your previous AV/Firewall Bitdefender always showed 2 connections, Norton is reporting your network status in real time and will not display the Realtek device when it has been powered down or the connection has been lost.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

This message appears right after system boot. Realtec is hard wired as you say, so it work all time untill I unplug cable from notebook. So my realltec always work, because I would lost my internet if it doesn't work all time, but it never been happened. Regarding power save option - I don't think it happens because of it, this option enabled my default for this adapter. Maybe you also have this option enabled , but you PCIe is there and don't disappear...

Kudos0

Re: Realtec PCIe GBE Family controller missed in Norton Firewall

I've tried to disable power save option for Realtec, restarted my pc then and connect to the internet then - nothing. Still have only WAN (PPOE) in Norton Firewall...

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