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Kudos0

Received files on disc without a password

I received my backed up files via disc without a password. The system was broken and I was never able to restore my backed up files. When I received my files via disc in the mail I found that the discs were password protected which was fine. The only problem was that no password was provided with the discs and no password was sent via email or regular mail. Therefore, my discs and files are not available to access. How do I get this password? I sent a private message to Welty but he never responded. 

Has anyone else had this much difficulty getting stored files?

Replies

Kudos0

Re: Received files on disc without a password

I received my backed up files via disc without a password. The system was broken and I was never able to restore my backed up files. When I received my files via disc in the mail I found that the discs were password protected which was fine. The only problem was that no password was provided with the discs and no password was sent via email or regular mail. Therefore, my discs and files are not available to access. How do I get this password? I sent a private message to Welty but he never responded. 

Has anyone else had this much difficulty getting stored files?

Kudos0

Re: Received files on disc without a password

Thanks for reporting this issue. We will ask the support team to get back to you on the password. 

For obvious security reasons, we do not send the password for the files along with the files. You need to call to retrieve the password. We will look into your account soon. 

Kudos0

Re: Received files on disc without a password

Hello rssensat

I sent the details to you via private message last week and also provided my direct email. If you need further help please reach out via direct email.

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