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Kudos0

Recent History refreshed automatically on closing More option UI

Hi. I updated my Norton Security Deluxe today to version 22.14.0.54 via LiveUpdate; but I found a bug in it!

When you go to Recent History and select a Report from the list (for example, a report of LiveUpdate), and you click on More Options and see the report, then close it, the list of Recent History will be refreshed automatically; while this didn't happen in previous versions. Please fix this bug.

I have a suggestion that I think it's really important and good to be added. You should add a line in LiveUpdate reports and show the size of all updates installed via LiveUpdate session. I already posted a thread about this; but NO ONE of Norton employees didn't even post an answer! Please post an answer here, this time.

Here is the link of my earlier thread. Please check it, too.

https://community.norton.com/en/forums/making-some-changes-norton-security

I also attached screenshots related to the bug and the suggestion I wrote about! Please check them, too.

[Admin Edit: Clarified Subject]

File Attachment: 

Replies

Kudos0

Re: Recent History refreshed automatically on closing More option UI

As a point of argument, why should Norton add a line in LiveUpdate reports and show the size of all updates installed via LiveUpdate session?   IMHO, it would make more sense to list each update and it's size as can be seen when you click on the + (Plus Sign) in your first screen shot and get the information you desire?  I admit it is not the total size of the Update.

I agree with the "refresh" being unnecessary and a real time waster if you are searching for a specific history entry within a category.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Thank you for bringing this up, @Pitbull2020.

I'll pass it on to the team for investigation.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hi. Thank you, @yank for your comment. I know that Norton shows each update file size separately (it's good although); but It's good that a line be added at the right side of the LiveUpdate info window to show the total size, too. This way, you can either see each file's size and total size of the update; and it's definitely better.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hi. Thank you, @Mohan_G. I hope they'll fix both and I'm also waiting for a response from them here.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hi Pitbull2020,

I too noticed the bug you mentioned above where the Live Update History is refreshed after you close a 'More Options' window.  Not a big problem but definitely an annoyance if you are far down the page and it keeps refreshing you back to the top.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hello

I would rather see the size of each file than the total size of the download. I know you didn't say to pick one or the other. It is easy to find the total if you are on a limited bandwidth or for cost reasons with the use of a calculator if need be.. It is a suggestion and it's being looked into.

Not too many Employees from those Teams post in the Forums.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hello. Thank you, @floplot for your comment. I know that it could be calculated by a calculator; but it just wastes time!

It's better to add a line in the info window and show the total size of update, accurate to 2 decimal place; just like now which Norton shows the size of each update file, accurate to 2 decimal places.

I hope they'll leave a message here. Otherwise, I'll ask about the result from @Mohan_G. I think he can talk to the programmers team.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Just updated to 22.14.0.54 and the refresh of History is painfully slow compared to previous version. Closing from Options seems to take longer than the original opening of History. An annoyance when just searching thru' history for something, this needs urgent attention from NORTON please. Individual file sizes not a problem, under normal running probably only get a few at a time so can use a bit of mental arithmetic. Just a bit perplexed when 22.12.1.15 was finally available just over a month ago - why not have saved that up with this latest release?

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hello

Yes, they added in a automatic refresh. The further down on the list of History Logs, the longer it takes. It is annoying and slows you down.

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Recent History refreshed automatically on closing More option UI

Needed some info from Live Update History today, painfully long, tedious procedure, only going back a couple of days as well - why have Norton done this - they have gone backwards on this one. Seen no response yet from Mohan_G from 5 days ago.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hi folks, 

As mentioned above, the team is investigating this scenario.

i'll reach out to you if I need more information.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Recent History refreshed automatically on closing More option UI

Hi @Mohan_G.

Don't forget to ask them to add a line in LiveUpdate info window for showing the total size of the update!!!

Everybody here are just focusing on Refresh issue and forgot about this! Don't forget to ask the Programmers Team about that. Thank you.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Still no answers 2 weeks after original posting in thread - please put this History issue back to where it was before 22.14, who ever decided to do this evidently does not use the History feature.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Agreed, this new feature is sooooo frustrating...  when looking, for example, at page 3 of 3 in any part of history and being refreshed back to page one upon closing the 'More Options' button is extremely annoying.  How could anyone think this was some kind of improvement??

Kudos0

Re: Recent History refreshed automatically on closing More option UI

I have been with Norton for years, this feature been the same all that time and workable. Then suddenly, on 22.14 goes all wrong. If this is by design, some-one needs to be held to account, if not by design, some-one still needs to be held to account - this makes History virtually unusable.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Mohan_G, Has there been any progress from your postings  of 6th April & 11th April. Apparently Support cannot replicate as they do not have Norton Security therefore are not users so don't experience these type of issues that ACTUAL users do. This is why perhaps been no response as Norton don't seem to run their own programme.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Having the same with NS 22.14 and Windows 10 (1709).  Security History jump to top after closing detailed information section.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Issue first raised 6th April - still no positive response from Norton. Private message sent to Mohan-G requesting a posting on this re progress (if any), his last posting a month ago.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Just noticed, today refresh seems to work a lot quicker as it used to. Live Update & Anti-Spam drop down still return to top of list but virtually instant refresh- likewise these 2 items if selected from Recent or Full History. All other history lists also refresh list but keep on last selected item in main listing. Will keep an eye on & see if same on Laptop.

Kudos0

Re: Recent History refreshed automatically on closing More option UI

Looks like the new version of Norton Security 22.14.2.13, which I just received, has made no difference to the refresh issue.  I was so hoping this would be fixed in this version.  Still finding the issue incredibly annoying/frustrating having to wait for things to refresh and then figure out where in the list you were again since it refreshes right back to the top of the list.  Seems like such a simple thing to put it back the way it was - what are you waiting for Symantec?

Kudos0

Re: Recent History refreshed automatically on closing More option UI

My posting 12th May still OK but Laptop was a lot slower. My private message to Mohan-G of same date still has not been responded to which reinforces Norton not interested in our problems, they apparently use the programme.

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