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Relative not receiving my 'Norton Invitation'--need alternative?
My Brother in law is currently using one of my licenses. I emailed him a month ago saying his license would soon expire and that I requested Symantec send a current invitation.
I didn't hear back until his installation expired. He said he had not received the invitation (a bit late in letting me know). I sent another invitation yesterday and he didn't receive that either. His Outlook junk folder is empty and visiting his ISP's filter, if there is one, is a non-starter. I used his same email (copy/paste) address for the invitation that I use for normal communication.
I then suggested he open Norton and, after he logged into my account, he could insert my key. According to Phil, there's a big 'X' across Norton Security and he could not do as I suggested.
Is there a way that we can get around these problems and one that I could mainly do from my end? The BIL's ability at doing this kind of work (on a 1 to 10 scale) falls somewhere between -1 and +1.