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Kudos0

Renew Online Backup Subscription.

I keep getting a Norton alert that my 5 GB online Backup subscription expired and asks me to renew.  I already have a current 25 GB subscription.  How do I get rid of the annoying alert?  I sent an email to Norton support TWICE and never received a reply!

Replies

Kudos0

Re: Renew Online Backup Subscription.

I keep getting a Norton alert that my 5 GB online Backup subscription expired and asks me to renew.  I already have a current 25 GB subscription.  How do I get rid of the annoying alert?  I sent an email to Norton support TWICE and never received a reply!

Kudos0

Re: Renew Online Backup Subscription.

Hey pconeil1,

I'm sorry that nobody has responded to your issue. If you still need assistance, I would be glad to help you out. 

I have a few questions if you still require help:

Which Norton product are you using? Is it a security suite or just the NOBU client?

Have you tried a complete reinstall of the product to see if that corrects the problem?

Do the product and your NOBU online account both show the same amount of space (25GB) available?

-James

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