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Kudos0

Renewal: 'Automatic' Symantec vs. Costco?

Costco currently has Norton Security available with a significant coupon discount. While shopping today, I plan on confirming the # of users, storage and other main characteristics of my current 'Norton Security' for 5 users.

The Norton countdown clock popped up on my wife's computer yesterday and I clicked intending to determine Symantec's cost and # of users. However, after I clicked the first screen and based upon the wording of the second screen, I could not satisfy myself that clicking on the second screen would not 'automatically' purchase/charge/end of story' for the product renewal vs. provide the cost--which, again this year, Symantec does a fine job of not advising the customer until...

1. Does someone know what the Symantec cost is for this 'automatic' renewal?

2. If you currently have 5 users, does that remain the same?

3. Is the free storage @ 25GB?

4. Has anyone checked out the current Norton Security at Costco?

Mark

Replies

Kudos2 Stats

Re: Renewal: 'Automatic' Symantec vs. Costco?

Hi Mark,

I am sorry to hear of the confusion or lack of information you are experiencing regarding renewal pricing.  The Norton Community team is aware of similar issues and is trying to get them resolved.

If this is your first notification that Norton will be expiring in 'xx' days you should soon receive an email with a renewal offer and price.  However it has been my experience that in most cases, purchasing a new key from a reliable re-seller is often more cost effective than renewal.  So, going the Costco route is a good idea.

Q. Does someone know what the Symantec cost is for this 'automatic' renewal?
A. No, the price may vary due to various 'special offers' during the year.

Q. If you currently have 5 users, does that remain the same?
A. Yes - if you wish to give up the 25GB storage. (see below for more detail)

Q. Is the free storage @ 25GB?
A. Yes - if you purchase the 10 user version. (see below for more detail)

Q. Has anyone checked out the current Norton Security at Costco?
A. Do you mean this? http://www.costco.com/Norton-Security-with-Backup-.product.100130385.html  If so, that looks to be a good deal.


There have recently been some changes to the Norton product offerings and naming conventions.

Norton Security is designated as Norton Security Deluxe.  5 User, NO backup option.
Norton Security with Backup (Norton 360) is designated as Norton Security Premium. 10 User, 25 GB total secure online back up.

You can check the differences between the versions on this page (just scroll down a bit):
http://us.norton.com/norton-security-with-backup

The Costco version is labeled as Norton Security with Backup but also has the Premium designation (10 user/25 GB online backup. Additionally the packaging indicates Norton Computer Tune Up is included.

I hope in my attempt to answer your question I have not complicated the matter further. When Norton came out with the change in product designations, the intent was to simplify the product offering to three products; Standard, Deluxe, Premium. But with the different offerings through retailers, things seem to have become more complex.

You have the right idea.  When you visit Costco, carefully read what is included and make an informed decision.  If you have any other questions, please feel free to ask.

Since the Costco product seems to differ from your current version, it might be a good idea to uninstall your current version (just before expiration) and then install this newer version rather than just using the new key on your current product.

Good luck!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Hello Mark

Please make sure that you don't have automatic renewal in your Norton Account turned on.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Mark

Just be aware that when you buy a new copy of Norton and use its key to "renew" your subscription it wipes out any unexpired time so best to do it a couple of days before your old subscription expires to avoid this lost -- although if it does happen  the Norton Chat Support tam are very good at restoring that for you but it's best to avoid if possible since it is a concession.

This does not happen when you renew on line direct with Norton which is why some prefer it but the cost differential is so great that ...... need I say?

When you check out the purchase at Costco perhaps ask them if they auto-activate it as some stores do to reduce pilfering. If so the clock starts ticking then and not when you physically install. But if that should be the case contact Norton Chat Support and ask for any missing days to be added back in.

Just covering all bases for you .....

Hugh
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

More than a month ago I purchased Norton Security Premium at Costco; it was the special triple bundle, but I think I'm missing something.  There is no discern able product code with the box.  After paying for it, I did go to the customer window, expecting to receive "something;" the person said I had everything so I left.

I was waiting until my current subscription [Norton Security with Backup] was close to expiration.  It's now five days away.

Is there some code on the box?  Did I not receive what I should have?

Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Jean

Two possibilities that I know of:

1 -- It was activated at the checkout counter -- this is done by some stores to reduce shoplifting.

2 -- The activation code -- a string of letters and numbers -- is on your purchase receipt and you use that to Activate/Renew -- Have activation code on the Norton screen after you install.

Have you installed the product yet? Or are you worried about opening the box? If the latter don't worry since Norton give you a 60 day moneyback warranty when you purchase from authorized suppliers even if the supplier say there is no refund on opened or installed products.

Can you let us know the answer to these questions while I ask someone to help on this or probably the quickest since we are at the end of a holiday period and on the edge of a weekend would be to check with the Norton Online Support by CHAT which uses your computer not the phone ....

Contact Norton's OnLine Customer Support by CHAT and they will sort it out in no time -- CHAT is best from user reports of quick and painless!

To contact customer support Click on this link and work on from there.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Please come back and tell us what happened if you contact CHAT.

And let us know now whether you have installed the product or not since if you have and it is preactivated then you should install and find that it is activated. But note that I think the activation period begins when you buy and not when you install. However if you feel shortchanged again Norton CHAT can often sort that out for your benefit.

Hugh
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

There could be a third option. Have you opened the box to look for a card with the product key?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Thanks Peter ..... so obvious I overlooked it!

Hugh
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Hello

Since there is a box, something would have to be in it since it is sold as a download only. Something in the box would be the code most likely.

To contact Customer Support, you can use this link.

www.norton.com/contactcs        This is good anywhere.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

I did open the box; there was nothing inside.

I know that Costco can look up past receipts.  It's not that far away so I am going to go there today and see if I can get a copy of the original receipt to see if there is any product key or activation code on it.

If that fails, I'm going to follow "huwyngr's" suggestion and contact Norton Online Chat.

Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Look on your receipt. I bought a game from Walmart. It was a card. Nothing on the card or inside. The activation code was on the receipt. All your buying is a license key. The actual product is downloaded. 100/1 it's on your receipt.

Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Jean

Look forward to hearing more when you have explored further with Costco.

Curious -- I just checked on the internet at Costco and they don't seem to list any Norton products -- only McAfee under Security Software.

http://www.costco.com/software.html?refine=30158+

Hugh
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Hello Hugh

It may be available in warehouse and not listed online according to their website.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Thanks 'flo -- I've never dealt with Costco or Sam's Club but it seems odd to not list stuff they may have. Usually it's the other way round!

Hugh
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

I've never used them either. I just clicked on your link and tried a search..

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Should know by now how this world works. What is sold in stores isn't always online. What's online is not sold in stores. Again I have seen this over and over. I bought Titanfall 2 at Walmart. It was a card. Not a DVD game. The card was cardboard. 2 pieces. Not a plastic like credit card. No key on the card or in the card. But when I looked at the receipt there was the code. The code allowed me to download the full game. My cousin bought Kaspersky (box). Noting in or on the box. But when he read the receipt there was the code.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Should know by now how this world works

We do ...... 

Hugh
Kudos1 Stats

Re: Renewal: 'Automatic' Symantec vs. Costco?

I returned the empty box to my local Costco, which issued a refund receipt including the coupon code, which gave the discount on the original purchase.

The local store carried the Norton Premium so I picked up another box [no rattle], went to checkout , provided the cashier with the coupon code and paid.  Then went to the Customer Merchandise Pickup window where the empty box was exchanged for a box that rattled.  Product key card was inside the box.

So my mistake was not questioning the Costco rep who told me I had all I needed when I did the purchase a month ago.  I had misgivings then but believed the rep.  Won't happen again; will insist on box exchange.

Thanks to all who weighed in trying to help.

Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Did you look at the receipt for the activation code? It is completely normal for the box to be empty. All you are purchasing is an activation code. Are you 100% sure the code was not on your original receipt? 

Kudos2 Stats

Re: Renewal: 'Automatic' Symantec vs. Costco?

The code that is on the receipt from Costco, just verifies that the product has been paid for. The code in the box will activate the Norton product. As Jean noted, once the purchase was paid for, you go to the Merchandise Pickup Window to get the actual product.

Staples uses a similar process. One barcode on the box is scanned at the Staples cash on purchase. That information is forwarded to Norton's system and allows the product key in that package to be used to activate the Norton Product. It is an anti theft process. If the product has not been validated at the cash, the product key will not work.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal: 'Automatic' Symantec vs. Costco?

Thanks Jean for reporting back. Nuisance to be misled by the checkout person but I'm glad you got it sorted out.

No you know we are here ..... come back for help if you need it, or can give it to others since that is how the Forums work ....

Hugh

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