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Kudos0

Renewal price got in email idscrepancy

Today, Feb. 20, I received an email from Norton staing I could renew my Norton Security Premium (10 devices) for a special price of $19.99 and thisoffer is good until March 12.  When I clicked the link to "Get the price", it goes to the billing and payment page and it says there it is $29.99   Whatis going On?  I sent a reply to ask about this.  It goes to reply@secure.norton.com  Is this a genuine email from Norton?  Ora scammer getting in with a fake email?

How come if I log in and look at the products there isn't anything about this?

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Accepted Solution
Kudos1 Stats

Re: Renewal price got in email idscrepancy

First thing to check is  Is this email from Norton legitimate?

You should contact Norton Support and mention the email offer to see how they can help you.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal price got in email idscrepancy

I noticed a huge discrepancy in price.  Norton sent me a notice of automatic renewal for $109.99 (Norton Security Premium for 1 year.  I checked Amazon and for the same download for 15 months was $36.99.

Norton Security Premium – 10 Devices – Amazon Exclusive 15 Month Subscription - Instant Download - 2019 Ready  

I logged into my Norton account and it indicates 1 year is $49.99 for Norton Security Premium 2019 and 2 years for $129.99.

I immediately cancelled my auto renew and emailed them.  If I don't receive the same discount, I will definitely go with Amazon (Best Value).

They are apparently playing games on unsuspecting customers.

Kudos0

Re: Renewal price got in email idscrepancy

krisicat: They are apparently playing games on unsuspecting customers.

If by "They" you are referring to Norton apparently playing games.

Norton is not obliged to match re-seller pricing.
Norton is obliged to not compete with re-seller pricing. 

As mentioned before on these boards....if you feel comfortable dealing with a trusted re-seller/vendor.  Go for best price, best deal, best value, etc. that satisfies.   

When turning Automatic Renewal Off.  Users also suggest removing Norton account payment information. 

Kudos0

Re: Renewal price got in email idscrepancy

I don't expect it to compete with others like Amazon, BUT

I do not expect them to compete with their own Website where it is listed at $49.99 instead of the $109.99 they expected me to pay for an automatic renewal!

Kudos0

Re: Renewal price got in email idscrepancy

If you had the time, you could search through the forums and find many, many complaints about this renewal pricing. By using the auto renewal process, those that cannot be bothered to worry about expiry dates, or having to shop around each year, can be assured of continued protection. Only the individual users can decide if the premium price charged by Norton for this service is worth this added 'convenience'.

Most here do what you just did and disable auto renewal and shop around for a better price each year. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal price got in email idscrepancy

Did your suggestions and they, at Norton,helped me.   There was also a problem with my billing info not being in the system, so they worked to get that taken care of.

They even called me back a short time later via phone since we had gotten cut off in the chat..but I was okay y then so I didn't need further help.

Also, when I rechecked the email & did the link, it did now show up as 19.99 rather than the 29.99 as previously happened.  They must have corrected it.  I got the sign up for another year.

I checked  into their site and found places where they tell you what legitimate emails are from them, etc.  It's in the support site.  Here's the link:  and this is for anyone else  https://support.norton.com/sp/en/us/home/current/solutions/v71088498_End...

Kudos0

Re: Renewal price got in email idscrepancy

James 4031

Thanks for posting back with positive feedback. 

The link I gave is the same one you found. Good to know I'm still giving the right information.  

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal price got in email idscrepancy

krisicat: 

I do not expect them to compete with their own Website where it is listed at $49.99 instead of the $109.99 they expected me to pay for an automatic renewal!

https://us.norton.com/pricing 

Kudos0

Re: Renewal price got in email idscrepancy

i have been trying to find current pricing before renewing with Norton but can only find prices in US dollars, where can I find UK currency prices?

Kudos0

Re: Renewal price got in email idscrepancy

i have been trying to find current pricing before renewing with Norton but can only find prices in US dollars, where can I find UK currency prices?

Scroll to the bottom of the Norton web page and click on the country that is showing. Then choose your country to get the pricing for that country.

Also remember you can shop around reputable retailers for the best price. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal price got in email idscrepancy

Thanks Peter.  It is  tempting to buy a disc from Amazon, as I have done in the past, but I have Norton Protection on my laptop with Windows 7 but I have to have Norton 360 with backup for my desktop with Windows XP and I have found it more effective to have the 2 automatically renewed, although currently the Norton 360 isn't working 

Can I ask here if there are any devices that Norton does not protect?  I am looking for another device and tempted to purchase the Huawei M5 10.1 

Kudos1 Stats

Re: Renewal price got in email idscrepancy

Norton 360 with backup is replaced by Norton Security Premium, which will now cover you for up to 10 devices. As long as you have kept your 360 up to date, it is functionally identical to the new Norton Security Premium product. Only difference is the name displayed within the product.

Norton should protect all Windows products, with the caveat that XP and Vista are only protected on a maintenance mode. See this announcement.  You can also protect Macs, iOS devices, and Android devices. So your Huawei device should be covered.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Renewal price got in email idscrepancy

Many thanks Peter.

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