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Kudos0

Renewal prices for existing plan?

I've got a subscription renewal coming due in couple of months on my Norton/Lifelock combo plan. I don't do auto renewals with "any company" period. Had bad experiences yrs ago with such and just don't go there. So after each new purchase I always unsubscribe from Norton's auto renewal. In the past I just shopped for the best deal on a Norton product, that's easy at Amazon, etc and on rare occassions actually got the best deal at Norton. But this year I have the Norton/Lifelock combo and it's not so evident as to what is what. I've looked around but having a bit of trouble finding renewal prices for existing Norton/Lifelock plans? I do see all kinds of links for New 1st yr sign up plans. I sent email to Lifelock asking the above and got this in response.
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Thank you for reaching out about your billing information with Norton-LifeLock subscription. LifeLock and Norton are in the early stages of integration so our operations are still independently run. We are working on integrating our support system and hoping we can provide a combined product that will give our members a better value and easier billing experience. To assist with your concerns in the billing of your Norton and LifeLock service, please call Norton Support directly.
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Early stages (?) are you kidding me (?) it's been well over 2 yrs!
So I did call Norton but could not get through all the menus to a human today. I then called Lifelock and once I got past their totally dysfunctional voice recognition repeatedly asking for my last name, and then waiting for 9 mins I did get a helpful Human who said I'd get a renewal notice with a prices 7 to 14 days prior to my subscription expiration. So at least I can make a decision yea or nea then.
But she said she was not aware of any link that showed such current renewal price data. Really I'd like to know (if there is such a thing) where a Norton site link is that would give existing customers this information on these combo policies. Norton owns Lifelock it's not like it would be that hard to do.

Replies

Kudos0

Re: Renewal prices for existing plan?

I had a similarly frustrating experience with a Norton 360 with LifeLock upgrade.  I answered an email for a free upgrade to Norton 360 with LifeLock.  The "free" upgrade turned into a new subscription to Norton 360 with LifeLock.  They required a credit card for automatic renewal in January of 2020.  I was surprised to find that my credit card was immediately charged $116.37 for the "free" upgrade.  The upgrade was supposed to renew at the new price with LifeLock at the end of my current Norton subscription.

I spent all day being bounced from Norton to LifeLock, each time waiting an average of one half hour to get a live person, in an attempt to get a resolution.  Not only was I charged immediately for what I assume is the full price but my new subscription renews in 7 months instead of 12.  Unfortunately I could not wait any longer for help.  The last attempt to get help would have required a 90 minute wait according to their menu messaging.

I tried to cancel my subscription online but they required a return phone call from one of their agents.  I'm still waiting for a call.  I was told by the direct line LifeLock agent that they were experiencing many similar issues but the disconnect between Norton and LifeLock prevented them from doing anything for the customer.  I would advise anyone trying to upgrade to wait until they reorganize.

Kudos0

Re: Renewal prices for existing plan?

Hello

Please check this link to see if it will help youl

https://support.norton.com/sp/en/us/home/current/solutions/v2507075_ns_retail_en_us

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewal prices for existing plan?

Early stages (?) are you kidding me (?) it's been well over 2 yrs!

Norton may have acquired LifeLock 2 years ago, but to integrate 2 different businesses' processes takes a long time to try to get correct. Even after this 2 years, the combined products were only released in December of 2018. And then only to a select few customers that were invited by email to try out the new offerings.

So there have not been too many users coming up for renewal yet, so the process is still new. There would not be any renewal pricing listed for these new offerings. Just as there have never been published list of renewal prices. The only pricing listed on Norton's sites are for a new product purchase.

Things happen. Export/Backup your Norton Password Manager data.

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