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Kudos0

Renewed subscription and lost the 3 days left on the old subscription

I just renewed my subscription and lost the 3 days left on the old subscription. I'm looking for a phone number to call Norton but none are published. Can anyone help?

Replies

Kudos0

Re: Renewed subscription and lost the 3 days left on the old subscription

just contact them via chat and they'll add the days back. I just had the days from my N360 sub transferred over to the new NS sub. you can find a link in the pinned "subscription quiestions" thread.

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Kudos0

Re: Renewed subscription and lost the 3 days left on the old subscription

Hi KevinW,

Here is the link to contact Symantec via live chat
https://www.norton.com/chat

Sandro
Kudos2 Stats

Re: Renewed subscription and lost the 3 days left on the old subscription

You lose the remaining days on your subscription if you use a new product key to extend your protection. If you use Norton's renewal process, the remaining days are added, but it often costs more than purchasing a new key from another source.

As noted, you can contact Support to have the days added to the new subscription key.

Things happen. Export/Backup your Norton Password Manager data.

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