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Kudos0

renewing subscription

I've been with Norton for many many years.  Each year it seems to get harder and harder to renew my subscription.  I purchased a new key and installed it on one PC.  I thought I could go to manage my PC and be able to renew the other 3 PC's.  No such luck.  I've found out I have to reenter the key number on each PC.  What am I doing wrong?

Labels: Auto Renewal

Replies

Kudos0

Re: renewing subscription

You can change the product key from the My Norton web site. While on the My Devices page, click on the device you want to change the key for. Then you will see your subscription info and a Enter a different Key link. 


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: renewing subscription

This only sometimes works for me; some machines take the new key, some do not. I am still trying to find out why.
I think you also need to have at least Remote Management enabled in Settings.

W10 1809 and 1903 / W10 Insider / IE11 and FF 67, TB 60.7, NS 22.17, (Android 7 with NMS)

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