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Kudos0

Reporting False Positive

I have tried to use the report system to report my false positive but the file I need to upload is too large, even zipped.

The file is a Lightwave upgrade application file: lw85win64us.exe and its 155MB. Any ideas how to report this would be great. I am using Norton Security with Backup.

Replies

Kudos0

Re: Reporting False Positive

@BlueStake, Could you please try submitting file by providing the direct download URL to the lw85win64us.exe (file which is being detected incorrectly by Norton) at Norton.com/fp ?

 Please note the following guidelines for direct download URLs:
• URLs must start with http:// or https:// or ftp:// and must return a file in response.
• Files must not be password protected. Password protected files cannot be processed

Note: This process is for detected files only. Undetected files will not be processed. 
If you are reporting an IPS detection please provide the URL being blocked.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Reporting False Positive

Thanks Sunil!

A little bit of knowledge is... well a little bit of knowledge.

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