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Kudos0

Restore by date modified does not work

When I try to restore files modified within last x days or weeks I get nothing selected.

First reported to Symantec December 30, 2012. Last communication with Symantec I had was on Feb 6

with Ryan Kastrava, who was under the impression that the fix is forthcoming. But today it

still does not work..

Replies

Kudos0

Re: Restore by date modified does not work

When I try to restore files modified within last x days or weeks I get nothing selected.

First reported to Symantec December 30, 2012. Last communication with Symantec I had was on Feb 6

with Ryan Kastrava, who was under the impression that the fix is forthcoming. But today it

still does not work..

Kudos0

Re: Restore by date modified does not work

Hello Dgtlnut,

When you are selecting the date please describe what you are seeing.  Are you receiving any errors, or is the file list just not seeming to load?  Also have you tried this process with a different browser?  (IE, FireFox, or Google Chrome)

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Restore by date modified does not work

Tried on 2 different systems. One windows 7 IE 9, the other one Windows Vista IE8 and Safari. Same result (see attached file)

File Attachment: 
Kudos0

Re: Restore by date modified does not work

Hello Dgtlnut,

I was able to test the feature with my account following the screen shot you provided as an example.  When searching by only the last 7 weeks I failed as well.  However when I added a second conditional search option it was successful.  I chose to search by file category and office docs.  This also worked searching internet favorites. 

I recommend choosing the file category first and then the second filter of date modified.  Please let me know of your results.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Restore by date modified does not work

Dear Nicole, I was able to select file type and date modified, but I need to be able to restore ALL modified files at once. (some may even not be included in the predetermined file types Is it possible to add selection “ALL” file types Thanks, Ed.
Kudos0

Re: Restore by date modified does not work

Hello Ed,

I have confirmed that searching by date modified alone will not work.  You will still be able to restore by type and modified date.  As for the file types not included in the pre-determined categories you will need to search for a restore those separately.  I will submit this as a suggestion for future updates.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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