• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

RESTORE FAILURE

I have not needed to use backup until I recently had a virus on my computer and had to reboot windows 7. I tried use my online backup and it will only work if  I send 1 file at a time on the email option. When I try to restore folders or files from backup sets it receives 100% of information and then it says make sure I have a internet connection and it lists all my files that didn't download, if I didn't have a connection it would be impossible to receive the files over from the online storage so what the hell. Anybody know why i'm having this issue? Please help me with a solution for this problem before I throw the computer out the window, norton has been great until now, even the tech I contacted was stumped which is making me feel hopeless and frustrated  if it was an emergency  to get my files I would be furious. If you can help it will be greatly appreciated.

Replies

Kudos0

Re: RESTORE FAILURE

I have not needed to use backup until I recently had a virus on my computer and had to reboot windows 7. I tried use my online backup and it will only work if  I send 1 file at a time on the email option. When I try to restore folders or files from backup sets it receives 100% of information and then it says make sure I have a internet connection and it lists all my files that didn't download, if I didn't have a connection it would be impossible to receive the files over from the online storage so what the hell. Anybody know why i'm having this issue? Please help me with a solution for this problem before I throw the computer out the window, norton has been great until now, even the tech I contacted was stumped which is making me feel hopeless and frustrated  if it was an emergency  to get my files I would be furious. If you can help it will be greatly appreciated.

Kudos0

Re: RESTORE FAILURE

I'm in the same boat. Good luck. TroutWhisper

Kudos0

Re: RESTORE FAILURE

Hello

Please check your private messages. I've sent a message containing contact info for my Tier 3 group. Give them a call and we'll see what we can do to assist. Something sounds really off based on the scenario you're describing. I've not seen it act in that particular manner before.

Troutwhisper - if you're also having issues please post a separate thread providing specifics in order for us to assist you.


mccslice78 wrote:

I have not needed to use backup until I recently had a virus on my computer and had to reboot windows 7. I tried use my online backup and it will only work if  I send 1 file at a time on the email option. When I try to restore folders or files from backup sets it receives 100% of information and then it says make sure I have a internet connection and it lists all my files that didn't download, if I didn't have a connection it would be impossible to receive the files over from the online storage so what the hell. Anybody know why I'm having this issue? Please help me with a solution for this problem before I throw the computer out the window, norton has been great until now, even the tech I contacted was stumped which is making me feel hopeless and frustrated  if it was an emergency  to get my files I would be furious. If you can help it will be greatly appreciated.


This thread is closed from further comment. Please visit the forum to start a new thread.