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Kudos0

Restored folder empty

When I select files to restore from one computer's backups to the one I am on,  most times the folder is empty after the restore completes?  I have tried selecting the whole folder and specific files within it.  Help!  I am using the trial version but am hesitant to actually buy the service as it doesn't seem to work correctly.

Replies

Kudos0

Re: Restored folder empty

When I select files to restore from one computer's backups to the one I am on,  most times the folder is empty after the restore completes?  I have tried selecting the whole folder and specific files within it.  Help!  I am using the trial version but am hesitant to actually buy the service as it doesn't seem to work correctly.

Kudos0

Re: Restored folder empty

Hello

Do the two computers have unique names? A common issue I've seen is people are backing up two computers but the names are the same. When they go to the Options to select the destination they're inadvertently selecting the incorrect machine.

Another common issue is if the path is over 255 characters and it is not able to fully extract the files as a result. Despite Windows allowing long file names it still has a limit of 255 characters. When you factor in restoring to your desktop and then the path and filename of the data you're restoring it can be double to triple that. If this is the case try restoring to a custom folder such as C:\Restore instead of using the default.

A third common issue is restoring to original directories. If those original directories don't exist it doesn't have permission to re-create them using this option. If its an entirely separate computer restore to new directory per my above suggestion.

The other common item is you're getting errors but not heeding them. If this is the case please advise of any error messages you may be getting.

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