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Restoring from a back up after a laptop rebuild?

Hi all,

I have had to had my laptop reprogrammed, and as such, everything has been removed from it. I believe I backed up my files on Norton's online backup, but when I came to restore my files earlier after getting my laptop back, and installing Norton (we have 360 v5), I found that the only files that were stored in the backup were those of my sister's, who is the main account holder and who purchased the product. It said that my files went to that backup as well, so where are they? Or because my laptop has been wiped, have all of my files been removed from there, or because my sister's was the main computer, did they even reach there at all, despite it telling me they were going there when I was running a backup?

Any help appreciated