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Kudos0

Retrieving Pictures from NOBU

I have a Dell with Vista installed, running internet explore. I have tried to retrieve my back-up files through Norton 360 premium and I have tried to retrieve them through Norton online back-up web site. Some folders will start loading after a few minutes. Others will just set there and spin and spin until it times out. I have tried this with going to the website with a couple of computers and the same thing happens. It's like Norton online back-up is just to busy! Any advise would be appreciated.

Replies

Kudos0

Re: Retrieving Pictures from NOBU

I have a Dell with Vista installed, running internet explore. I have tried to retrieve my back-up files through Norton 360 premium and I have tried to retrieve them through Norton online back-up web site. Some folders will start loading after a few minutes. Others will just set there and spin and spin until it times out. I have tried this with going to the website with a couple of computers and the same thing happens. It's like Norton online back-up is just to busy! Any advise would be appreciated.

Kudos0

Re: Retrieving Pictures from NOBU

Hello dtracr16

It's not likely caused by it being busy. It could be the size of the data set or there is a specific error message surfacing from the Norton 360 client. The web restore component may not show the same error message as the client. Can you provide the exact error message the client states when it times out? Even better a screenshot would be great if you're able to provide one.

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