• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Right way to backup and restore

I am performing these tasks on behalf of an end user who has purchased and used Norton 360 with backup, and he may not have understood the correct usage.  I can see the backup data set and I am restoring it in its entirety to C:\Restored Files\ .  Since the restored files include folders such as Windows and Windows.old I suspect he has tried to back up the entire HD.  If this is the case, can I restore the whole OS from back-up?  What is the procedure?  If it helps identify the end user's main product, the version of aRestore.exe is 10.10.1.17

Replies

Kudos0

Re: Right way to backup and restore

Personally I do a disk image weekly via Windows control panel and a monthly straight folders backup to external disk rather than get into the fankle of using backup software. I don't see anything wrong with backing up an entire HD. Might well be old school (possibly even very old school :-)) but it works and the disk image has saved my bacon on several occasions while plain folder backups are much easier when you move to a new machine.

Kudos1 Stats

Re: Right way to backup and restore

Hello David Smith. The larger question for me is what is the reasoning to restore the entire OS from a backup set? Is there an issue with a virus, ransomware attack, etc.?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Accepted Solution
Kudos1 Stats

Re: Right way to backup and restore

Norton's backup system is a file and folder backup, not a disk image.  You cannot restore Windows or any programs from a file and folder backup.  Those would need to be reinstalled if you are trying to start fresh.  So no, you cannot restore the OS from what has been backed up by Norton.

Kudos0

Re: Right way to backup and restore

The reason was, he took his computer to a repair company, who decided wipe and reload was the best option for whatever issue he had, and the end user has no installation media to reinstall with.  Underlying cause of wipe and reload unknown.

Kudos0

Re: Right way to backup and restore

Thanks for clarification.  Suspected as much.  Back-up set including Windows folders and Program folders just means end user configured back-up incorrectly in first instance, without full knowledge of what it can and can't do.  Hoping that in the recovered data set there are some installation files in his download folder.

Cheers,

Dave

This thread is closed from further comment. Please visit the forum to start a new thread.