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Kudos0

Router admin screen blocked

Hi,

I have a TP-Link router and normally to get onto the admin screen it's 192.168.1.1 and login. But now, irrespective of whether I try IE, Chrome, or Firefox it times out, apparently blocked. Could it possibly be something in Norton that's blocking this? I can't work out why this has started happening. Win 10, latest updates. NS, bang up-to-date too.

(I should add the router, wifi, internet etc is all fine, I just want back on the admin screen...! I've pinged TP-Link also but suddenly wondered if it could be a Norton thing...)

Many thanks,

David

Replies

Kudos0

Re: Router admin screen blocked

David What is the model of your TP-Link? The default IP address should be marked on a label underneath your router. You can also try going to 192.168.0.1 on IE-11, ensure you have that address marked in your "trusted zone" and uncheck the https box on the lower left. Ensure cookies are enabled as well. Retry login.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Router admin screen blocked

Hi there,

TD-W8951ND.

I tried what you suggested in Edge (and then Chrome and Firefox) but it didn't help unfortunately.

I found my router shows up in View network computers and devices in Win 10. Properties for that shows it now has an address of http://192.168.1.1:24576/ which works but I don't know where the :24576 suddenly sprung from. But that works.

I don't know how you figure it out if your router doesn't show up in View network computers and devices in Win 10 however. My mum has the same model of router and it doesn't show up in hers.

Bit of a nightmare.

But as long as it isn't Norton blocking it somehow (?)

Thanks,

David 

Kudos0

Re: Router admin screen blocked

Ok David, thanks for the update. 192.168.1.1. is the URL to login to your router. Different models sometimes have different IP's thus the reason for asking about the model. Open your Norton dashboard, and reset the Norton firewall. Retry the login. Here is how:

  • Start Norton 360.
  • Click Settings.
  • Under Detailed Settings, click Firewall.
  • On General Settings tab, next to Firewall Reset, Click Reset.
  • In the confirmation window, click Yes.
  • Click Apply, and then click Close.
"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Router admin screen blocked

Hi,

Yep done that now, still the same... is there somewhere somehow within NS I can declare 192.168.1.1 to be "safe" to connect to at all...?

Thanks,

David

Kudos0

Re: Router admin screen blocked

David ensure you are logged into the computer you are using under an admin account and the computer is connected to your router wired. Also disable fast boot to see if that is preventing something from working correctly. Here is how: https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Router admin screen blocked

It is, it is, and it isn't... :-) 

I'll see what TP-Link say when they reply. This used to work just fine, just fire up Firefox and 192.168.1.1 but now it needs a mystery port number stuck on the end of it which I can find out on my own laptops but not on my mum's.

I'll report back at the weekend - feel I've spent half the day on this today...!

Thanks,

David

Kudos0

Re: Router admin screen blocked

David my last suggestion would be clear your cache in Firefox and restart the system. Does that port reappear if you remove it? If so something in your browser is remembering a specific port for some reason.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Router admin screen blocked

Hi,

Didn't help. TP-Link support being pretty useless so far too, stating the bleedin' obvious mostly and asking the same question several times (despite me answering it several times).

Something on my laptop is blocking accessing the router admin screen, it's not the router itself but I can't work out if it's Windows 10, Norton, or browser settings (though neither Edge, Firefox or Chrome work).

Any other ideas welcome. I feel a ruined weekend coming on :-)

Thanks,

David

Kudos0

Re: Router admin screen blocked

Have you power cycled the router?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Router admin screen blocked

Yes, I put it off when I'm not using it anyway (being old fashioned...)

I should add my mum has the exact same issue with her router and her laptop too. I've even bought a new ethernet cable just in case it was that (it wasn't).

Now just asked in the Microsoft Community too as I see someone else asking the same question.

Have tried turning off the Norton Firewall briefly (no difference) and trying Trusted Device (no difference) too.

Edge, Chrome, Firefox, no difference.

I can ping 192.168.1.1 and it's fine and its obviously fine fine else I couldn't be typing you this. I just can't logon to the router admin screen.

(Oh I wish I had an XP PC to try it on!)

Cheers,

David

Kudos0

Re: Router admin screen blocked

What make is your Mom's router?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Router admin screen blocked

Are you connected by WiFi?

Can you access the router if you connect using an Ethernet cable?

Some routers have a feature called Wireless Isolation.  When I enabled that on one of my Netgear routers I couldn't log into the router.  Maybe worth checking.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Router admin screen blocked

TP-Link W8951ND same as mine. Same issue as mine.

Nah, it no longer finds the admin screen whether wifi or cabled (I usually plug in the cable if I'm heading onto that screen, I feel its safer... whether it is or not... but I feel it is...)

I've also tried my previous router (which still works if a bit slower) and can't get at that admin screen either now!

Is there any way Norton might be blocking this 192.168.1.1 address?

Everything, Win 10, Norton etc is bang up to date btw. And it last worked normally late summer via Firefox until I noticed it now wasn't last week (in any browser of Edge, FF, Chrome).

Back tomorrow.

Thanks,

David

Kudos0

Re: Router admin screen blocked

If you reset the Norton Firewall and you are still seeing the problem, Norton should not be involved. One last check for this would be to disable the Smart Firewall by right clicking on the Norton icon in the system tray and disabling the firewall to test. 

If that does not help, maybe worth trying to check your Windows installation.   Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

But if your mom is seeing the same thing with the same router, it may be some obscure setting like Krusty13 suggested. Try going through every setting page to see if there might be something that could affect your issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Router admin screen blocked

Done all that now, still no joy. I can't go through the settings though cos I can't get on to see them :-)

TP-Link want me to totally reset the router but I'm feart to do that in case I then can't get on the interweb AND the admin screen afterwards. The router itself is working fine just now I just can't login to the admin. If you were to rake around on the Microsoft Community there's loads of folk asking similar questions with all different makes of routers. I'm fairly sure this is a Windows 10 update thing - the odds of my mum's router doing the same thing at the same time are infinitesimal.

I have two other things I can think to try - I can fetch my work laptop home next week and try that one (it's Windows 7 still). And I have a new router waiting in the wings I can give that a birl too at some point.

If anyone thinks on anything else, pray tell...! Many thanks.

David.

Kudos0

Re: Router admin screen blocked

I borrowed a laptop with Windows 7. That didn't connect to my TP-Link either.

I then dug out my old router (a Cisco one) which is still configured and plugged it all in and I can now get at its 192.168.1.1 screen OK. So that would suggest it ain't Norton and it ain't Windows 10 after all.

So... it is looking like its the router after all.

As for both mine and my mum's failing in the same way at the same time further digging found a comment by a guy claiming that certain TP-Link routers, if you don't login to the admin screen for a long time then have a bug that doesn't let you unless you reset and reconfigure the whole thing! I then found something on the TP-Link website that sort of confirms that so I've asked them directly now true or false.

I guess its time to order a new router then, configure it, make sure I get still get on the web, and then perhaps continue with the above as a learning experience.

I suppose another way of looking at it is the existing router now has to be mega secure cos it works and no-one at all can login to the admin screen... :-)

Many thanks for your help anyway.

Cheers,

David

Kudos1 Stats

Re: Router admin screen blocked

I can't go through the settings though cos I can't get on to see them :-)

Above you said you could get in if you used the :24576 added to the URL. Does that no longer work?

Anyway, a router reset is not too difficult as long as you find the default username and password for your model. You can find that at the manufacturer's web site.  And if you figure it out on your router, you can fix your mom's router too.

Then again, sometimes a completely fresh start is in order. 

Good luck.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Router admin screen blocked

 Anyway, a router reset is not too difficult as long as you find the default username and password for your model.

FWIW, my modem/router is also a TP-Link, a Mod. No. TD-W8961ND and the default username and password are both in the label below the device. Mine shows "admin" for both, and I think they all show the same. I may be wrong, though.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Router admin screen blocked

Ah, no... the 24576 was visible when it showed up in "View network computers and devices" (right clicked it said 192.168.1.1:24576) but the day before it was something else and now it doesn't show up so I can't see what it is...! So I am totally locked out now.

I've got (and practically memorised) the user guide over the past week so when the muse takes me to reset it some night in the coming week I should hopefully be able to get in. But Plan A is now to try a new one first and then perhaps go back and practice. As you say I can then maybe fix my mum's but I might just buy her a new one anyway too...

Thanks,

David

Kudos0

Re: Router admin screen blocked

And, bizarrely Rainbow_2, that's the new one sitting in its box under my desk now! i bought it a couple of years back and never opened so kept it as a spare. It may be about to be promoted.

Yes, you're right the default is admin/admin.

Thanks,

David

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