• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Safe search icons not showing on google search

Has anyone noticed the safe icons not showing up in google search. When I do a search I dont see the green icons in in the search.

Replies

Kudos0

Re: Safe search icons not showing on google search

i was beginning to thnk it was just my system.

Windows 10 1909 - everything up-to-date and I even rebooted.

Kudos0

Re: Safe search icons not showing on google search

Yes same here I think. Chrome might have install some changes because it was fine yesterday.. I'm sure Norton will have an update soon. Just be careful when you are doing searches on google so you don't get hit with a virus or something. 

Kudos0

Re: Safe search icons not showing on google search

Kudos0

Re: Safe search icons not showing on google search

Yes they are not showing up bjm

Kudos0

Re: Safe search icons not showing on google search

Yes, I believe you.... earlier today Safe Web annotations were not showing, for me. 

IDK....annotations show for me, at this time.

Norton Safe Web
Version 3.10.2.1

Accepted Solution
Kudos0

Re: Safe search icons not showing on google search

Yes I just checked and they are back. I was just seeing if anyone else was getting this.

Kudos0

Re: Safe search icons not showing on google search

I've rebooted, again. Problem still there. 

Did you reboot to get them back ?

Kudos0

Re: Safe search icons not showing on google search

I may have tried machine restart.  I recall Safe Web annotations were not showing.  I recall head scratch and clicking at all the Google menu bar features.  Chrome is not my daily rider so, I closed Chrome and tried search later.  Then later Safe Web annotations showed. 

Maybe, try Safe Web extension clean install.

Kudos0

Re: Safe search icons not showing on google search

Thank you for the quick response.

I've uninstalled then reinstalled safe search and safe web on CHROME..

Reloaded Chrome. Still missing the geen ticks.

Nothing was reported when i did a full system scan this afternoon.

Will hopefully sort itself soon.

Kudos0

Re: Safe search icons not showing on google search

I'm running Norton Safe Web extension 3.10.2.1 (not Norton Safe Search).

Chrome 78.0.3904.97 (Official Build) (64-bit)

Kudos0

Re: Safe search icons not showing on google search

FWIW!! Looks good on Opera GX with Chrome extensions as well. Are Chrome users ensuring the browser is being allowed access to web search results? 

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.592 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Safe search icons not showing on google search

I'm running the same versions - that didn;t work as expected so added safeseach again and still no icons.

except within entries such as TESCO & SAINSBURY'S.

Due to lack of icons i keep hitting bad sites - especially those offering so called Norton help.

I've tried CHAT but cannot get beyond the verification password -- squiggle then so many characters. Will try voice contact tomorrow.

How do I make sure the browser can access the search results ?

Kudos0

Re: Safe search icons not showing on google search

Um, try Sign In before Save & Continue


Kudos0

Re: Safe search icons not showing on google search

Thank You.

I do not get the green ticks on the htpps:// lines only on the Groceries, TU Clothing etc.

on the chat expample above do I only enter 4w36n ?

Kudos0

Re: Safe search icons not showing on google search

RWB-norton:

on the chat example above do I only enter 4w36n ?

4w36n is an example....not as you'd see .... you may not see captcha. 

Um, another browser extension bumping into Safe Web?

Um, check that these two are Off >
and check you're not Sign'd in to Sync.
and check as test that all Other Google services are Off

Maybe, Reset settings to their defaults?

Kudos1 Stats

Re: Safe search icons not showing on google search

Evetually managed all that.

Without being logged in to google the green icons came back. closed chrome. loaded chrome.

Logged into google, tried a search - green icons missing as before.

Kudos0

Re: Safe search icons not showing on google search

RWB-norton:

Evetually managed all that.

Without being logged in to google the green icons came back. closed chrome. loaded chrome.

Logged into google, tried a search - green icons missing as before.

Hmm, I'm signed into my Gmail webmail account.  I'm not signed in to Google account. 


Choose which Google features you use in Chrome
https://support.google.com/chrome/answer/9116376?p=syncgoogleservices&visit_id=637096187934725471-2396584709&rd=1

Chrome is not my daily rider....so, I'm not aware what may have changed, for you.  Sorry

Kudos0

Re: Safe search icons not showing on google search

Have you tried doing a clean up with ccleaner or whatever you use. I ran Ccleaner then rebooted and thats when my icons came back. I'm not saying its a fix but thats what I did, It seemed to work.

Kudos0

Re: Safe search icons not showing on google search

Thanks for that bjm & blue50moon.  I will look up Ccleaner.

I'll still try and contact norton by phone tomorrow if not back to normal.

Kudos0

Re: Safe search icons not showing on google search

I, too, am suddenly missing the Safe Search icons on Google and Bing.  I tried uninstalling/reinstalling Norton Safe Web, I reset Internet Explorer 11, and I reinstalled Norton Security.  The problem persists.  The only thing I can think of out of the ordinary occurred last Tuesday, November 12, when I updated my Windows 10 to version 1909 through Windows automatic update.  Other than that, no changes.  I then found this conversation in Norton Community and decided to join in.

I found the following article https://support.norton.com/sp/en/us/home/current/solutions/kb20100205152215EN  in Norton Support which concerns me a bit.  It says:

TITLE: Norton rating does not appear next to the search engine results

To fix this problem, run LiveUpdate until no updates are available.

Norton Safe Search ratings do not appear on search results from third-party search engines such as Google, Yahoo, or Bing. The Safe Search ratings appear only on Norton Safe Search results. However, when you click a link in search results from any of these third-party search engines, Norton Safe Search still protects you and warns you if it is harmful.

So, does this mean that the Safe Search rating icons are no longer available in Google, Yahoo, and Bing?  And that they are now only available in the Norton Safe Search engine?

Has anyone actually spoken with Norton by phone regarding this problem?

Kudos0

Re: Safe search icons not showing on google search

I got an update yesterday where you had to apply the update so I'm thinking Norton patched that fix. As for Edge MS is fixing that to chrome type version so the icons won't show up until they finish the new Edge sometime next year. I'm sure MS might start killing off IE in the near future.

Kudos0

Re: Safe search icons not showing on google search

Thanks for that.

Have run liveupdate and patch installed. 

Problem still there. 

Kudos0

Re: Safe search icons not showing on google search

My Safe Search rating icons have just returned!  I just installed a huge download of Norton updates, plus a patch.  At the same time I completely reset IE11, including deleting all personal settings.  I then rebooted before connecting to the internet.  Afterward, I found the Safe Search rating icons to be present in Google, Bing, and Yahoo, and of course, Norton Safe Search.

This was the second Norton patch that I've applied in the last week.  After I applied the first patch a few days ago, the loss of rating icons remained, but this latest download of updates and second patch seems to have done the trick.

Kudos0

Re: Safe search icons not showing on google search

Kudos0

Re: Safe search icons not showing on google search

Yes, Norton Update Version 22.19.9.63 and accompanying patch are exactly what I just downloaded and installed, and as a result, appear to have reactivated the Norton Safe Search rating icons in Google, Bing, Yahoo, and Norton Safe Search.

Kudos0

Re: Safe search icons not showing on google search

I've tried again.

Liveupdate run.

Versions now :-

WINDOWS 10 1909  -  18363.476

NORTON -  22.19.9.63

CHROME -  78.0.3904.108

EDGE Google searches - No green ticks

CHROME Google (while logged into gmail account) - No green ticks

CHROME Google (not logged into gmail account) - The green ticks are present.

Kudos0

Re: Safe search icons not showing on google search

RWB-norton:
EDGE Google searches - No green ticks  

Norton Safe Web extension supports Search results annotation for Google/Yahoo/Bing on Chrome browser alone.

For Firefox/Edge/Safari browsers, we don't offer the search annotation on Google/Yahoo/Bing, but our extension will continue to offer below features on Firefox/Edge/Safari.

 1. Protection from Sites with threats

 2. Antiphishing protection

etc

https://community.norton.com/en/comment/8020841#comment-8020841 

RWB-norton:

CHROME Google (while logged into gmail account) - No green ticks

CHROME Google (not logged into gmail account) - The green ticks are present.

Maybe, 1909 ?  IDK

I have search annotations with W10 1903 + Norton 22.19.9.63 + Chrome 78.0.3904.108 + Safe Web 3.10.2.1

Do you use Chrome Sync?  When I'm logged into my Gmail account. I'm also logged into my Google Account.

When you sign in to your Google Account through a Google service, like Gmail, you’ll be automatically signed in to Chrome. If you don’t want to ever sign in to Chrome, you can turn off Chrome sign-in.

Please review: https://support.google.com/chrome/answer/185277

FWIW ~ I'm always signed into my Gmail account....so, I toggle Off - all Sync and Google services and toggle Off - Allow Chrome sign-in.

I do not know what if any difference toggle Off  - all Sync and Google services and toggle Off Allow Chrome sign-in will have on your Safe Web search annotations.  Chrome is not my daily rider.   Just that you've troubleshot down to with/without logged into Gmail Account aka Chrome Account.  Since, I have Safe Web search annotations...albeit, with 1903.   Maybe, try toggle Off  - all 'Sync and Google services' and-or toggle Off 'Allow Chrome sign-in'....as test.

And if you're already tried Off...as test.  Sorry.

@RWB-norton

Kudos0

Re: Safe search icons not showing on google search

Hi @RWB-norton

CHROME Google (while logged into gmail account) - No green ticks

CHROME Google (not logged into gmail account) - The green ticks are present.

We'll need W10 1909 user to confirm your issue re Safe Web search annotation.

Lets hear from Community

Kudos0

Re: Safe search icons not showing on google search

27 November.  Solved.

Either Norton liveupdate or Chrome update overnight has enabled the icons.

I created a other GMAIL account - that had the icons. Went back to the problematic account and that still did not work. I did give my toolbar a clean out while i was at it. Powered off and was pleasently surprised this morning to see the icons bck again on the old account.

Many thanks to all who have helped resolve this niggle,

This thread is closed from further comment. Please visit the forum to start a new thread.