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Kudos0

Safe Web False Positives

Last week 60+ web sites on our server registered a false positive phishing threat with Norton SafeWeb. After confirming that there was no malware on all of the sites we registered, verified each one and requested removal.

It has been days and many of the sites are coming up with "re-evaluation is in progress" or still have not been tested. Many of these sites show zero threats however, still come up as blacklisted when doing a check like Sucuri's sitecheck.

What do I need to do to get these sites removed from your blacklist??? This is causing disruptions with client's email and some users (who I assume have Norton installed). This is starting to feel like a scam to get people to register their sites with Norton. None of the other lists like SpamHaus and Google are showing threats. Either point out what the threat is or take me off your list please.

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Replies

Kudos0

Re: Safe Web False Positives

Hello PDX Web Developer

Welcome to the Norton Community Forum

I can have the sites manually retested, but the Safe Web Team needs to know the sites that are involved. I assume that they have already had ownership verified?

Once I have a list of something for the Team to check out, I will notify them.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web False Positives

Hello PDX

I have forwarded the list of sites to the Safe Web Team. It's a long list so I don't know how quickly they will get it done. Please give them a few days to get back to you in this thread.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web False Positives

Hello PDX

Can you please go thru your sites and check the status of them? Cops left me a message for me to ask you. I've been offline for about a week, so I couldn't get back to you to ask you this.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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