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Kudos0

Safe Web icons missing in Firefox 28 AND IE 11

I've just noticed that the Safe Web icons aren't showing up in FF 28 or IE 11 when I do a Google OR Bing search.  They were working last time I checked, but they aren't now.

Also, It seems Norton Identity safe can't recognise that I have Firefox 28 installed.

Could this be related to the N360 Resources update I received yesterday?

Windows 7 x64 SP1

N360v21.2.0.38

Thanks.

Edited to include Internet Explorer 11

Edited again to include Bing searches.

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

I've just noticed that the Safe Web icons aren't showing up in FF 28 or IE 11 when I do a Google OR Bing search.  They were working last time I checked, but they aren't now.

Also, It seems Norton Identity safe can't recognise that I have Firefox 28 installed.

Could this be related to the N360 Resources update I received yesterday?

Windows 7 x64 SP1

N360v21.2.0.38

Thanks.

Edited to include Internet Explorer 11

Edited again to include Bing searches.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

I've just checked my other Windows 7 x64 SP1 machine and there is no Safe Web icons on it either using FF28 or IE 11. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

How odd!!!

I restarted both systems and the Safe Web icons are back... for now.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

I just checked with IE11, and I do have the safe web icons... could it be because my Windows 7 is x32 ? By the way, I also received the update you mention in your first post.

 

As to Firefox, I'm sorry I cannot check as I didn't install it when my OS was changed to W7.

I'm here with Chrome, and I have the safe web icons here too.

Edit: I see now your post above... Glad they are back!

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

"  restarted both systems and the Safe Web icons are back... for now."

Hi Krusty,

Wait a while and you will see them disappear again, or at best working from time to time!!

Hope it will be fixed!

Reboot works more like a workaround.

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Thanks, Apostolos.

It was strange because I had just cold started both systems not long before I noticed the icons missing.

They are still there for now anyway.

Cheers!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Well, that didn't last long.

Safe Web icons are missing from Google and Bing searches using either Firefox 28 or Internet Explorer 11.  And again it is affecting both of my systems. 

@Symantec, 

Any ideas?
 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi, Krusty. Norton icons showing on all my seaches, both in Firefox 28, and IE 10. One of the reasons I reverted to IE 10.

Fwiw, I did have Never show instant results, set at all times........and I always use Norton's DNS servers ?????

I'd rather rely on Norton's protection than Microsoft's, however well intended ! 

Windows 10 Home X 64 Norton Security Premium Current
Kudos1 Stats

Re: Safe Web icons missing in Firefox 28 AND IE 11

A restart of both systems brought them back again, but this is starting to become annoying.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

" A restart of both systems brought them back again, but this is starting to become annoying."

Hi Krusty,

I already predicted that!!

The last version of NIS working flawlessly with IE 11 & Safe Web icons, was the version before 21.1.1.7 but I do not remember the exact version.

I tried with Norton DNS, no joy, so it is more IE 11 related, but I would not like to switch to IE 10 and having the orphan iexplore.exe processes remaining in taskmgr half of the time. :-(

So I guess I'll have to wait until it's fixed!

P.S. The problem seems to be absent when using Yahoo Search so Google has definitively something to do with this...

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11


Apostolos wrote:

" A restart of both systems brought them back again, but this is starting to become annoying."

Hi Krusty,

I already predicted that!!

The last version of NIS working flawlessly with IE 11 & Safe Web icons, was the version before 21.1.1.7 but I do not remember the exact version.

I tried with Norton DNS, no joy, so it is more IE 11 related, but I would not like to switch to IE 10 and having the orphan iexplore.exe processes remaining in taskmgr half of the time. :-(

So I guess I'll have to wait until it's fixed!

P.S. The problem seems to be absent when using Yahoo Search so Google has definitively something to do with this...

Regards,


Hi Apostolos,

The problem isn't absent from Bing searches when this happens.  I just can't understand both machines being affected at the same time, seems odd to me.  And to see the same in FF as well as IE on both systems at the same time!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Krusty,

I have a difficult question, do you know if the Safe Web icons service is an online (requiring internet connectivity), service or a local one??

I'm asking because I have something in mind, and I'm sure that you see my point...

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Sorry, but I'm not sure about that.  I think I know what you're getting at though.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Apostolos, do you mean, are the icons delivered from Norton Servers or are the generated by the Norton toolbar?

I will see if I can get an answer on this just in case.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

I've been having trouble for several months in regards to the Safe Web icons. I'm told Norton are working on it but the issues still persist. FWIW, here are the issues I have.  https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Safe-Web/td-p/1105240

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11


Apostolos wrote:

Hi Krusty,

I have a difficult question, do you know if the Safe Web icons service is an online (requiring internet connectivity), service or a local one??

I'm asking because I have something in mind, and I'm sure that you see my point...

Regards,


@Apostolos,

Apparently they are delivered from the Norton servers as,

"Point at one and information about that site is displayed.

Do you think it's possible that you have information about every website locally?"


Thanks to DaveH for the explanation.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Krusty,

I was more or less sure that the Safe Web icons service is delivered by Norton servers but since I do not know if this service works in conjunction with Web Definitions, I couldn't be 100% sure.

So, according to your post, there are some severe issues with the Symantec servers specific to that service, and I find unacceptable the fact that it's not fixed yet.

I assume that it is considered as a very low priority item by Symantec, as they probably believe that there are additional layers of protection in the product.

There are many threads, reporting this issue, and still nobody bothered to give an explanation and an ETA on this fix... :-(

Latest post for this problem: http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-is-not-showing-website-classification/td-p/1125382

 

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Krusty,

Just a quick update, now the Safe Web icons in Google search are completely gone, they don't come back even with a restart.

Of course, I will not reinstall NIS just to make them come back, if they will come back.

Symantec, are you still investigating??

Please tell us when it will be fixed, it becomes very annoying!

Thanks.

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Yes, I see they are missing here as well but I haven't tried a restart yet.  I will do so after a while and see if they come back.

No safe Web icons in IE 11 or FF28 in Google or Bing searches and sadly, once again it is the same problem on my other machine.

Time to bump Symantec, again.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

I have the same problem on Google Chrome (Version 34) & on IE10. For me it started yesterday. I restarted my PC and a few sec later it was working. Then today it did it again. I restarted my PC but the icons are still MIA. 

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Update:

It seems they're back...

I'll report back if they disappear again.

Regards,

Accepted Solution
Kudos1 Stats

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Everyone,

This issue should be resolved now. Please let us know if you continue to see the issue.

 

Thanks,
Sunil G A 
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Thanks, Sunil.

It will be great if the icons are back permanently.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi,

Spoke too soon..

I open Google search, I type "Norton Community", the icons are here.

I type after this adobe.com and I have this:

Adobe

www.adobe.com/Adobe Systems Loading... Adobe is changing the world through digital experiences. We help our customers create, deliver, and optimize content and applications.

Adobe Flash Playerget.adobe.com/flashplayer/About: Adobe® Flash® Player is a lightweight browser plug-in and ...Adobe Shockwave Playerget.adobe.com/shockwave/Need Shockwave Player for a different computer? Are you an ...Adobe Readerhttps://get.adobe.com/reader/About: Adobe® Reader® software is the free global standard for ...Adobe Reader XIwww.adobe.com/products/reader.htmlDownload free Adobe Reader XI software, the only PDF viewer ...Downloadwww.adobe.com/downloads.htmlAdobe Shockwave Player - Other downloads - Product updatesAdobe Systems Australiawww.adobe.com/au/Download - Adobe Creative Cloud - Design - Products - PhotoshopFlash Playerwww.adobe.com/products/flashplayer.htmlThe Adobe® Flash® Player runtime lets you effortlessly ...Adobe Canadawww.adobe.com/ca/Adobe is changing the world through digital experiences. We ...Adobewww.adobe.com/uk/Adobe is changing the world through digital experiences. We ...Acrobatwww.adobe.com/products/acrobat.htmlAdobe Reader XI - Acrobat XI Standard - Buying guide - ...More results from adobe.com » So it still works erratically.
W7 x64 IE 11 NIS 21.2.0.38
 Regards,
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Apostolos,

I've just to reproduce in FF but for me there are still icons.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Seems to be working again. Google Chrome (34) & on IE10

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi Krusty,

Here's mine after using the "Back" button in IE 11.

Adobe

www.adobe.com/Adobe Systems  Adobe is changing the world through digital experiences. We help our customers create, deliver, and optimize content and applications.

Adobe Flash Player get.adobe.com/flashplayer/About: Adobe® Flash® Player is a lightweight browser plug-in and ...Adobe Shockwave Player get.adobe.com/shockwave/Need Shockwave Player for a different computer? Are you an ...Adobe Reader https://get.adobe.com/reader/About: Adobe® Reader® software is the free global standard for ...Adobe Reader XI www.adobe.com/products/reader.htmlDownload free Adobe Reader XI software, the only PDF viewer ...Download www.adobe.com/downloads.htmlAdobe Shockwave Player - Other downloads - Product updatesAdobe Systems Australia www.adobe.com/au/Download - Adobe Creative Cloud - Design - Products - PhotoshopFlash Player www.adobe.com/products/flashplayer.htmlThe Adobe® Flash® Player runtime lets you effortlessly ...Adobe Canada www.adobe.com/ca/Adobe is changing the world through digital experiences. We ...Adobe www.adobe.com/uk/Adobe is changing the world through digital experiences. We ...Acrobat www.adobe.com/products/acrobat.htmlAdobe Reader XI - Acrobat XI Standard - Buying guide - ...More results from adobe.com »
Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi again,

As you can see it works for me now BUT the same way it did before, I either have to refresh the page in IE 11 or use the "Back" button of the browser.

Could this also be a geographical issue affecting more some users??

Thanks.

Regards,

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

"Could this also be a geographical issue affecting more some users??"

^^Could be.

Kudos0

Re: Safe Web icons missing in Firefox 28 AND IE 11

Hi,

I still have erratic behavior.

The good thing it that the Safe Web icons are back...

I'm waiting to see if other users observe the same with IE 11.

Regards,

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