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Kudos0

Safe Web verification issue with Wordpress.com

Hello,

I am trying to verify my wordpress.com site (different than wordpress.org), and I am having the same problems described here: http://community.norton.com/en/forums/norton-safe-web-site-verification-...

It seems like the only way to get this fixed is a manual verification. Can someone help me with this? My site is agmarketing.us.

Replies

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello

I will notify the Safe Web Team that you need a manual verification of your website. Please give them a few days to get back to you. Thanks.

EDIT: Safe Web Team has been advised of your problem.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web verification issue with Wordpress.com

Thank you! Let me know if you need anything from me.

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hi Allison10za,

Requesting you to place the meta tag info anywhere on the home page of your site. Once done let us know, so that we can manually verify your site.

Cops

Kudos0

Re: Safe Web verification issue with Wordpress.com

I've added the requested metatag to agmarketing.us... Can you please verify it ASAP so that I can remove the tag?

Thank you.

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello Allison

I will let Cops know that you have added the metatag to the home page of your site.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web verification issue with Wordpress.com

Thanks! Does this mean I can remove it now?
Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello Allison

No, please wait for Cops to post again in this thread.. I let him know that you are in a hurry. He is in a different time zone, so you will have to wait until he comes online again. Sorry.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web verification issue with Wordpress.com

Allison10za, 

We have manually verified ownership of your website 'agmarketing.us'.

http://safeweb.norton.com/report/show?url=agmarketing.us

Now you can remove the safeweb metatag from your homepage.

Cops

Kudos0

Re: Safe Web verification issue with Wordpress.com

Thanks!

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello,

I am starting to see this alert again: 

"Scam Insight: Personal Information Risk"

Should this still pop up even though you verified my site?

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello Allison

The green Safe Web that your website had when tested back in Jan means that the site was clean at that time. That OK green symbol does not in itself keep the website clean from malware. You have to check the website to see if it is clean and keep it clean. Unfortunately, the sites are not tested daily.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web verification issue with Wordpress.com

This is damaging my business--are you saying there is no way for me to remove it beyond a couple of weeks? 

Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello

Either you or your web host has to keep your website clean. I can check with the safe web team and see if there is anything they can do. Please give them a few days to get back to you since it is the weekend.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Safe Web verification issue with Wordpress.com

Allison10za:

This is damaging my business--are you saying there is no way for me to remove it beyond a couple of weeks? 

google 'wordpress hack' |  'wordpress hacked'  |  'how to hack wordpress'

Kudos3 Stats

Re: Safe Web verification issue with Wordpress.com

Hello Allison10za,

Even when a site has been rated Safe, as an extra layer of protection, Norton Safe Web may consider a site to be a Scam Insight Risk, if:

  1. The site is very new.
  2. The site contains a Contact Us or other type of form which has fields for visitors to supply personal information such as Name, email address, etc.

I see that you have a Contact Us form on your website requesting some personal information.

At first glance this may appear to be overkill by Norton Safe Web, but if you pause to consider the action you will realize that this is an additional layer of protection for Norton Customers.  With the increasing number of phishing sites, I understand why NSW took this approach.  However they do provide the means to address the problem.

If your newly registered website is affected by this, go to the Site Owners Page > Site Dispute and use the Scam Insight Risk Dispute option.

In the area provided, list the reason why you are requesting a re-evaluation.  I cannot tell you what to write as each site is different but I suggest listing what information is collected and how it will be used.

Also, I did not see a Privacy Policy on your website. A Privacy Policy would be helpful not only to resolving this issue, but also to your visitors.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Accepted Solution
Kudos0

Re: Safe Web verification issue with Wordpress.com

Thanks Phil, for sharing the information, much appreciated.

Allison10za,

We have white listed your site, it won't be detected by scam insight anymore.

Cops

Kudos0

Re: Safe Web verification issue with Wordpress.com

Thank you!
Kudos0

Re: Safe Web verification issue with Wordpress.com

Hello Allison

Could you please mark the post which gave you the solution so that others will know that this thread is solved and what the correct post is. Having it marked as solved will help with the Search feature also. Thanks in advance.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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