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Kudos0

Safe Website Incorrectly Blocked

I have submitted a request to the Norton Security Response Anti-fraud team to fix the incorrect blocking of the website "https://www.techgeekxonsite.com/product/repair-charges/

It says Scam Insight :  personal information risk

https://www.techgeekxonsite.com/product/repair-charges/

Firefox, Chrome, and Internet Explorer all give a note with a red x in the Norton Toolbar saying: “It says Scam Insight :  personal information risk".

This needs to be corrected since this is impacting our brand image. We follow strict guidelines in servicing our customers and maintain very high quality standards. We will be forced to take this matter Legal due to this unprofessional act and recover damages.

Replies

Kudos0

Re: Safe Website Incorrectly Blocked

Hello Paul. I do not work for NORTON but donate my time here assisting. Opening your site in IE11 doesn't show anything. SafeWeb also shows it OK, green and nothing reported here.

Edited: Edge does show the site as SAFE, the alerts are circled. They are being seen because the site is NEW and has not seen much community activity.

Have you previously used the "Site Owners" link in the safe web site to verify ownership, and received your metatag to be inserted into your site?

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos0

Re: Safe Website Incorrectly Blocked

Chrome

Firefox
YMMV

Kudos0

Re: Safe Website Incorrectly Blocked

Thanks bjm, I don't personally use FF or Chrome any longer. Same results on your end though. New site, the AGE is listing as NEW. Looking at the site via DomExplorer  the metatag isn't present as well.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos1 Stats

Re: Safe Website Incorrectly Blocked

name=norton-safeweb-site-verification content=v8371wes5l1ytewm3wzoz5lqp-srhoehm1u9671oe3shm8mljk9glmed5xb4r4uu5e8q2r2wqkjsc-gxy1tc53-je1wazy3sdfk57fpt2ekxfckor4def64hyuvs8bw3>
view-source:https://www.techgeekxonsite.com/product/repair-charges/

https://www.techgeekxonsite.com/
view-source:https://www.techgeekxonsite.com/

name=norton-safeweb-site-verification content=v8371wes5l1ytewm3wzoz5lqp-srhoehm1u9671oe3shm8mljk9glmed5xb4r4uu5e8q2r2wqkjsc-gxy1tc53-je1wazy3sdfk57fpt2ekxfckor4def64hyuvs8bw3>
Kudos0

Re: Safe Website Incorrectly Blocked

Ctrl+U (view source) shows the metatag where as Dom Explorer missed it.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos1 Stats

Re: Safe Website Incorrectly Blocked

Hello Paul

Welcome to the Norton Community Forum

I will notify the Safe Web Team about the Scam Insight warning that is showing up. Your site could have the Green OK and still get the Scam Insight Warning. The Safe Web Team will put your site on the Scam Insight White List. That will stop the warning from appearing.

Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EDT

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
Kudos0

Re: Safe Website Incorrectly Blocked

Hi Paul1231

We have added the domain 'techgeekxonsite.com' to ScamInsight whitelist. Please check if you are still getting the blockpage.

Cops

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